Only 24h Left Operations Manager

4 days ago

Loch Garman, Loch Garman, Ireland Scurri Ltd Full time
Operations Manager

Application Deadline: 31 August 2025

Department: Operations

Employment Type: Fixed Term - Full Time

Location: Wexford

Description

The Operations Manager will lead a team of Customer Onboarding Specialists and
Technical Support Engineers. Our commitment to exceptional customer services is a
cornerstone of our success and this role is critical in ensuring we deliver on that promise.

This role requires an individual passionate about customers, operational excellence and
mentorship. A successful Operations Manager must possess excellent leadership,
communication and process improvement abilities, strong people skills, and the ability to
lead with empathy while maintaining a positive attitude and a willingness to serve customers
at all times.

Key Responsibilities

- Managing the day-to-day functions of the support and onboarding departments.
- Leading and coaching the team to meet and exceed key performance indicators.
- Providing ongoing training, coaching, mentoring and 1:1's to enhance technical skills, problem-solving, and customer service.
- Defining, tracking, and reporting on key performance indicators for both onboarding and support.
- Proficiency in collecting, analysing, and interpreting operational data (e.g., Ticket reason trends, resolution times, customer satisfaction scores) to make informed decisions and drive improvements.
- Ability to identify root causes of issues, analyse complex situations, and develop effective solutions.
- Informing the team of new information related to products, procedures, and trends.
- Oversee ticketing system, ensuring proper categorisation prioritisation, and escalation.
- Ability to build and maintain strong relationships with customers, especially during onboarding and critical support situations.
- Responding to and resolving escalated customer support issues.
- Champion customer needs, ensuring feedback and pain points are addressed by relevant departments.

Skills, Knowledge and Expertise

- Minimum Honours Degree in a business or technical discipline
- Experience in providing customer support and leading a team
- Excellent knowledge of management methods and techniques
- Background working with data and reports to drive performance and customer experience
- Strong client-facing and communication skills - proficiency in English required.
- Working knowledge of customer service software and tools
- Advanced troubleshooting skills

Benefits

At Scurri we feel it's important to hire highly motivated and talented people, make sure they are looked after and to give them the tools and the freedom to get things done.

We provide an open and positive work environment while ensuring our employees have the work/life balance they need. Work is not only challenging but interesting and rewarding as well.

We encourage employees to grow and develop throughout their career. Additionally, we definitely like to have fun as well.

Our main requirement is that you follow our values and focus on the mission. For the second year in a row, we are proud to be recognised as a "Great Place to Work"

- Company pension - Matched employer contribution
- Company Health Scheme - VHI
- Annual company day, regular all-company socials
- Social Club - Camping, Kayaking, nights out etc
- Ongoing Training
- Paid volunteer time
- Fantastic offices and facilities (on-site gym, games, snacks - Tea, coffee fruit, ice cream and other surprises to keep you fuelled)

#J-18808-Ljbffr

  • Only 24h Left: Personal Lines

    3 weeks ago

    Loch Garman, Loch Garman, Ireland Integrated Machinery Solutions Full time

    Location – Wexford head office 3 days per week, 2 days from home. (Hybrid)Scope/PurposeWorking in collaboration with the Claims Leadership team will be key to the success of this role.This role involves supporting your team and management in achieving the strategic objectives of the business by ensuring the delivery of your own performance objectives. Your...

  • Only 24h Left) Part time Chef de Partie

    3 weeks ago

    Loch Garman, Loch Garman, Ireland Noel Group Part time

    Chef de Partie - Part-Time (24-32 Hours per Week) Location: Wexford, County Wexford Salary: €32,000 - €35,000 per annum, DOE Hours: Varied each week, typically 12:00-21:00 or 13:00-22:00, including weekends We are working with a highly regarded hospitality client in Wexford who is seeking a talented Chef de Partie to join their kitchen team. This is a...

  • Food Service Operations Assistant

    16 hours ago

    Loch Garman, Loch Garman, Ireland beBeecatering Full time €35,000 - €45,000

    Catering Support ProfessionalOur organization is seeking a highly organized and communicative Catering Support Professional to join our team in Kiltealy. As a key member of our operations, you will be responsible for ensuring the smooth functioning of our food manufacturing plant and providing exceptional customer service to our clients.Main...

  • Emergency Helpline Operator

    4 weeks ago

    Loch Garman, Loch Garman, Ireland Tunstall Healthcare Emergency Response Full time

    Company description: We have a permanent, part time opportunity, to join us as an Emergency Helpline Operator.Our response team play a vital part in our life changing service, making a real difference to our customers by providing support and reassurance which helps people live life to the full in their place of choice.Please find an overview of the role,...

  • Cleaning Operative

    3 weeks ago

    Loch Garman, Loch Garman, Ireland MCG Facilities Management Ireland Ltd Full time

    Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a...

  • Operations Manager

    1 day ago

    Loch Garman, Loch Garman, Ireland Burren Amber Full time

    Job Title: Operations Manager Location: Wexford Job Description: Introduction We are seeking an experienced Operations Manager to support the next phase of growth within a busy and expanding hospitality business. This is a hands-on role for a professional who can balance day-to-day operations while helping to shape and implement long-term systems, standards,...

  • Dining Operations Associate

    2 days ago

    Loch Garman, Loch Garman, Ireland beBeeCatering Full time €25,000 - €40,000

    Job Description:You must be legally authorized to work in Ireland. We are not currently able to offer visa sponsorship or assistance.Glanmore Foods supplies award-winning healthy food to over 400 schools and 50,000 meals daily. All products are produced and manufactured in our state-of-the-art, custom-built food manufacturing plant.We are recruiting for a...

  • 3 Days Left Commissioning Manager

    4 weeks ago

    Loch Garman, Loch Garman, Ireland Quanta Consultancy Services Ltd Full time

    Commissioning Manager - Dublin, Ireland - 12 Months Rolling ContractThis is your opportunity to work for a global data centre operator that has been recognised for as one of fastest growing and well-known groups in the industry.Having received significant investment, this established data centre group is in their next phase of growth and require the...

  • Senior Operations Manager

    1 week ago

    Loch Garman, Loch Garman, Ireland Burren Amber Full time

    Job Title: Senior Operations Manager Location: Wexford Salary: Up to €55,000 Introduction We are seeking an experienced Senior Operations Manager to join a boutique 4-star hotel in Wexford. This role will oversee all hotel operations while leading a refurb, establishing standards, ensuring the highest standards of guest experience, operational efficiency,...

  • Senior Operations Manager

    5 days ago

    Loch Garman, Loch Garman, Ireland Burren Amber Full time

    Job Title: Senior Operations Manager Location: Wexford Salary: Up to €55,000 Introduction We are seeking an experienced Senior Operations Manager to join a boutique 4-star hotel in Wexford.This role will oversee all hotel operations while leading a refurb, establishing standards, ensuring the highest standards of guest experience, operational efficiency,...