▷ Apply in 3 Minutes: Team Leader- Personal Lines- Galway Arachas · Galway

12 hours ago


Galway, Ireland Arachas Corporate Brokers Ltd Full time

Leading a growing team in a fast-paced changing environment, the Team Lead of Client Services Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, and a strong customer focus. You will create a dynamic working environment managing and motivating team members to spearhead the changes required with a customer-first approach. This role is based in the Galway office and is full-time. It is an onsite role.

Digital First Approach:

- Identify smarter ways of working that move towards a digital customer journey.
- Embrace the new ways of working within our new digital platform and support the wider teams.
- Ensure compliance is adhered to at all stages of processes.
- Provide weekly reports on team activity and performance.
- Meet company targets in relation to carbon footprint reduction.

Team Management:

- Management of the personnel and workload of the team.
- Work to maintain good team morale.
- Conduct monthly 1-2-1’s and implement development plans for agents where necessary.
- Identify training requirements for individual team members.
- Maintain an excellent team work ethic; TMS to be updated and maintained.
- Build cross collaboration between the Existing Business Support and other departments.
- Work closely with other Client Services Team Leads to ensure operational efficiency.

Operational Management:

- Ensure that each month is completed in a timely manner and reports/updates submitted on time to division management.
- Ensure capacity planning is in place and is adequate to meet the business requirements.
- Maintain use of existing SOPs and work with QA manager to implement new SOPs when required.
- Ensure phones are staffed to adequate levels and rosters are adhered to.

Compliance:

- Comply with all management audit requirements.
- Ensure compliance standards are met within the team.

Requirements:

- CIP Qualification Preferred.
- Demonstrate the ability to manage, lead, and develop a team.
- Demonstrate strong technical & product knowledge.
- Possess a can-do attitude and the ability to adapt to and embrace change.
- Have excellent communication and strong leadership skills.
- The ability to prioritize workloads and adapt to unforeseen events.
- A high degree of personal organization and a structured approach to time and resource management.
- Commitment to their own professional development.
- Comply with the Central Bank’s Minimum Competency Requirements.

Person Specification:

- Previous experience as a Team Leader/Supervisor is preferred.
- Minimum of 2 years relevant experience.
- Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
- The ability to prioritize workloads and adapt to unforeseen events.
- A good degree of personal & team organization and a structured approach to time and resource management.
- Commitment to their own professional development.
- Work always with a customer-first approach in line with Arachas culture, seeking out innovative ways to make improvements.

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