[10/4/2025 A] At Your Service Agents/Telephonists

The Powerscourt Hotel, Resort & Spa is currently recruiting for an At Your Service Agent who is highly motivated, well organised and passionate in delivering memorable experiences to join our Front of House team. This role offers a competitive Hourly rate with on-going training and complimentary transport to and from Bray Dart Station. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection. About the role: At Your Service Agent is the first point of contact over the phone to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service. Provides prompt and courteous handling of all incoming calls and assistance for outgoing calls. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated Managers for immediate assistance. The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed on guest expectations. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Complete the departmental checklists on daily basis. Opera PMS system knowledge and previous working experience within Marriott, whilst not essential, will be of advantage. Assisting Reception Team in the recognition of all Powerscourt Hotel guests: In House Guests and Non-resident Guests visiting the property. Ensure all departments are aware of all guests needs prior to arrival that will lead to a unique, memorable and personal stay. This includes communicating guests: preferences, service and amenities, membership affiliation, events, interests, VIP status, relationships, pet information, previous stay information. The Ideal candidate will possess: Strong command of the English Language Experience in hospitality would be beneficial but not essential. Excellent Customer Service Welcoming friendly personality and manner Ability to prioritise and organise work Ability to workflexible hours, including weekends, Bank Holidays, early shifts and evening shifts. Work with Outlook, Opera, Hotels and Marriott systems. Ability to maintain Hotels standards, policies and procedures always. Maintain high concentration and make concise decisions, follow up where required. Maintain high level of cleanliness in the department areas. Ability to work in a fast-paced busy environment. Handling of Lost & Found inquiries Ascertain caller's needs and comply with such to ensure caller's satisfaction. Other duties as required Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels. Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered Skills: Convey a professional manner at all times Ability to work in a fast paced environment Excellent Telephone Manner proactive and multi tasking Excellent Customer Service Skills