Account/Project Manager

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Creative Technology Ireland have an exciting opportunity for a Project/Account Manager to join the team in Dublin As a Senior Project/Account Manager within the Systems Integration (SI) division at Creative Technology (CT), you will oversee the successful delivery of multiple concurrent AV and broadcast integration projects, including complex, large-scale installations for premium corporate clients. Acting as both a strategic account lead and a senior delivery authority, you will manage a team of Project Managers, ensure delivery excellence, and maintain strong client relationships throughout the project lifecycle.

Main Responsibilities:

- Oversee multiple projects simultaneously, from concept through to handover and support, ensuring all are delivered on time, within budget, and to CT's technical and operational standards.
- Provide senior-level guidance to Project Managers, engineers, and subcontractors, ensuring project milestones are met across technical, commercial, and operational dimensions.
- Directly manage high-value and complex projects, taking full ownership of scheduling, budgeting, procurement, coordination, and client communication.
- Act as the primary point of contact for key client accounts, ensuring consistent communication, stakeholder alignment, and client satisfaction.
- Build and maintain trusted relationships with high-end corporate clients, consultants, contractors, and vendors.
- Represent CT in senior-level project meetings, design workshops, and executive briefings.
- Lead and mentor a team of Project Managers, ensuring effective workload distribution, performance tracking, and professional development.
- Support resourcing decisions and project team assignments in collaboration with senior management and technical leads.
- Drive a culture of accountability, transparency, and continuous improvement within the SI project team.
- Support and manage all contractual obligations, risk assessments, change orders, and commercial negotiations.
- Ensure accurate project cost tracking, forecasting, and reporting in collaboration with the finance and commercial teams.
- Identify opportunities for account growth and assist in the preparation of new proposals and tenders.
- Ensure all work is carried out in compliance with CT's QA systems, health and safety protocols, and industry regulations.
- Drive continuous improvement in project delivery processes, documentation, and client experience.

Quality Management System Responsibilities

- 8+ years of project management experience within the AV, broadcast, or technology integration sectors, including experience on complex, multi-stakeholder projects.
- Proven ability to manage multiple projects and teams concurrently across various phases and geographic locations.
- Strong commercial acumen, with experience managing project budgets in excess of €1M.
- Excellent client-facing skills and a proven track record managing senior stakeholders in high-pressure environments.
- Proficiency in project management tools and methodologies (e.g., MS Project, Smartsheet, Agile/Waterfall hybrid environments).
- Sound understanding of technical AV/Broadcast systems and the construction/fit-out environment.
- Comply with Company's Quality Management System requirements i.e. perform your work according to your process documents, procedures and maintaining document information/completing department forms/records as required.
- Ensure that the needs and requirements of company's internal staff and customers are understood and delivered.
- Help develop and improve the company's internal processes and management system by reporting corrective actions, updates and improvement ideas. The above statements are intended to describe the essential responsibilities of persons assigned to this role. They are not intended as exhaustive list of all duties, responsibilities and requirements.

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