Technical Support Engineer

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.## Technical Support Engineer (Salesforce Marketing Cloud)* Location: Dublin, Ireland* Team: Cloud Success Group* This is an opportunity to be the definitive technical expert, ensuring our clients achieve seamless and successful outcomes with their SFMC implementations and integrations.## ## What You'll Do* **Expert Technical Investigation:** Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.* **Code-Assisted Troubleshooting:** Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code.* **Resolution & Guidance:** Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.* **Customer Advocacy:** Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step.* **Knowledge Contribution:** Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.## ## What You'll Bring### Required Technical & Support Skills* **Technical Troubleshooting Experience:** Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment.* **Core Technical Acumen:** A solid ability to read and understand code and technical structures, specifically including: + **Practical SQL:** Proven ability to write and execute intermediate-level SQL queries for data retrieval, analysis, and diagnostic troubleshooting. + **JavaScript (or similar scripting/object-oriented language)** + **HTML & CSS** + Familiarity with web services, including REST/SOAP APIs.* **Communication:** Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both technical and non-technical audiences.* **Customer Focus:** Experience in a customer-facing role with a strong commitment to problem resolution and service excellence.### ### Mandatory Language Requirement* You must be fully fluent (written and spoken) in Italian in addition to English### ### Desired Skills (A Plus, but not required)* Direct, hands-on experience with Salesforce Marketing Cloud (SFMC) or other enterprise marketing automation platforms (e.g., Adobe Campaign, Braze).* Familiarity with proprietary scripting languages, such as AMPScript or Server-Side JavaScript (SSJS).* Relevant Salesforce certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Developer).If you are ready to combine your passion for solving complex technical puzzles with a focus on world-class customer support, we encourage you to applyLI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###
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