Technical Support/Field Engineer

2 weeks ago

Dublin, Ireland Hardwareassociation Full time

Technical Support / Field Engineer (Sanbra Group)
Sanbra Group Ltd – Office & Field Based
Full-time, Permanent.
Job Summary
An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading Company.
We are seeking to recruit a Service Engineer to join our expanding 'Customer Service Team' in Santry, Dublin 9.
The role will involve a full technical induction and training programme to enable the successful candidate to gain experience with the company's product offering, allowing them to develop and best fulfil their potential.
Responsibilities and Duties
Service calls: identification of issue/ problem, carry out the repair work and/or recommend remedial work to the installer.
Provide excellent customer service to ensure customers are given the best available solutions.
Helping customers and installers with technical queries and advice.
Perform an ambassadorial role for the business and brand.
Work closely with Quality Control and Design departments providing product feedback.
Conduct product training to industry professionals on how to install and troubleshoot company products.
Working as part of a dynamic team; sales, technical sales, design and quality control departments.
Representing the business in a professional and positive manner at all times.
Qualifications and Skills
Qualified plumber with min 3 years' experience.
Service Engineer or technical support experience desirable but not essential.
RGI qualified, and /or F Gas certified desirable but not essential.
Full clean driving license
Site Safe Pass: Training will be provided
Excellent communicator with the ability to work as part of a team
Good time keeping and ability to act using your own initiative and make informed decisions
Good computer skills a benefit but not compulsory
A desire to learn about our products, systems and customers
Benefits
Competitive salary
Contributory Pension Scheme
Further Education Support
Employee Assistance Programme
Attractive annual leave allowance
Field based and company HQ in Santry
Included: Fully Expensed Company Vehicle, Smart Phone and Tools
Job Type: Full-time
Pay: €48,000.00-€55,000.00 per year
Application question(s):
What are your salary expectations based on your level of experience?
Experience:
Qualified Plumber: 3 years (required)
Work Location: Hybrid remote in Santry, Dublin, CO.
Dublin
Tagged as: field based, field engineer, instantor, service engineer, technical support
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