Technical Support/Field Engineer

2 weeks ago

Dublin, Ireland Hardwareassociation Full time

Technical Support / Field Engineer (Sanbra Group)

Sanbra Group Ltd – Office & Field Based

Full-time, Permanent.

Job Summary

An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading Company. We are seeking to recruit a Service Engineer to join our expanding ‘Customer Service Team’ in Santry, Dublin 9.

The role will involve a full technical induction and training programme to enable the successful candidate to gain experience with the company’s product offering, allowing them to develop and best fulfil their potential.

Responsibilities and Duties

- Service calls: identification of issue/ problem, carry out the repair work and/or recommend remedial work to the installer.
- Provide excellent customer service to ensure customers are given the best available solutions.
- Helping customers and installers with technical queries and advice.
- Perform an ambassadorial role for the business and brand.
- Work closely with Quality Control and Design departments providing product feedback.
- Conduct product training to industry professionals on how to install and troubleshoot company products.
- Working as part of a dynamic team; sales, technical sales, design and quality control departments.
- Representing the business in a professional and positive manner at all times.

Qualifications and Skills

- Qualified plumber with min 3 years’ experience. Service Engineer or technical support experience desirable but not essential.
- RGI qualified, and /or F Gas certified desirable but not essential.
- Full clean driving license
- Site Safe Pass: Training will be provided
- Excellent communicator with the ability to work as part of a team
- Good time keeping and ability to act using your own initiative and make informed decisions
- Good computer skills a benefit but not compulsory
- A desire to learn about our products, systems and customers

Benefits

- Competitive salary
- Contributory Pension Scheme
- Further Education Support
- Employee Assistance Programme
- Attractive annual leave allowance
- Field based and company HQ in Santry
- Included: Fully Expensed Company Vehicle, Smart Phone and Tools

Job Type: Full-time

Pay: €48,000.00-€55,000.00 per year

Application question(s):

- What are your salary expectations based on your level of experience?

Experience:

- Qualified Plumber: 3 years (required)

Work Location: Hybrid remote in Santry, Dublin, CO. Dublin

Tagged as: field based, field engineer, instantor, service engineer, technical support

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