[Only 24h Left] Customer Support Representative 1 with Spanish
2 weeks ago
Overview Customer Support Representative 1 with Spanish – Cook Medical. The role involves providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Responsibilities include handling customer orders and queries, maintaining data accuracy, and contributing to a high level of customer service.
Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements.
Process all queries within department guidelines through relevant company systems.
Process product complaints through relevant company systems and within the required timelines.
Liaise with relevant courier companies and/or internal teams to ensure prompt delivery to all customers.
Manage urgent and/or emergency orders/requests as they arise and communicate with the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required.
Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible.
Maintain and update customer data as required.
Liaise with Cook Medical field-based sales teams, Field-based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur.
Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
Take on additional tasks and involvement in the execution of new departmental projects/initiatives as trained/required.
Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect.
Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible.
Maintain a supportive and communicative relationship within direct and wider teams at all times.
Carry out all tasks in compliance with the Company’s Quality Management Systems.
Qualifications 1 to 2 years’ experience in a multi-national customer support / contact centre environment advantageous.
Fluency in Spanish and English
Good written and spoken English language skills for those Representatives for whom English is not their mother language.
Excellent telephone manner and interpersonal skills.
Good working knowledge of Microsoft Office.
Attention to detail, accuracy and ability to multitask.
Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
Location Limerick, County Limerick, Ireland
Employment type Full-time
Seniority level Entry level
Job function Other
Industries Medical Equipment Manufacturing
Note: This listing reflects the information provided. The page contains multiple duplicates and non-essential notices which have been removed to improve clarity and structure.
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