Chapter Leader, WDX Customer Solutions

Chapter Leader, WDX Customer Solutions page is loaded## Chapter Leader, WDX Customer Solutionslocations: Dublin, Ireland: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 2117184## ## Job Description:**Chapter Leader, WDX Customer Solutions**Workplace Digital Experiences (WDX) Customer Solutions community works together to tackle complex business challenges mission that helps unite and connect WI customers and associates through integrated digital experiences.As a Chapter Leader in WDX Customer Solutions, you will blend deep commitment to improving our customer experience with a passion for hiring, coaching, and developing associates. In this player coach role, in addition to managing a team of Business Analysts, you will also have responsibilities work directly on a Workplace Digital Experience agile squad.Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed.## **The Expertise and Skills You Bring*** People management background - including sourcing, recruiting, hiring, and performance management* You are intellectually curious and model a culture of continuous learning, mentoring and coaching* You effectively develop and proactively share your knowledge and perspectives and build the same expectation within your chapter* Proficiency in various business analysis methodologies, including data analysis, use case development, story writing, and user acceptance testing and product documentation.* Relevant experience, preferably in product development / strategy / planning / program management / decision support.* Highly adaptable and experienced wearing many hats.* Analytical, including ability to distil insights into a compelling story.* Strategic professional with proven success working in large, matrixed organisation with leadership to build alignment and drive prioritization.* Highly collaborative teammate with excellent communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organization* Proficient in MS Word, Excel and PowerPoint* Excellent program management and organizational skills, with experience organizing and running business workstreams and routines.* Experience dissecting sophisticated problems, analyzing potential solutions, and independently solving, where feasible.* Strong verbal, written, and facilitation skills with the ability to interact with a diverse group of stakeholders, including executives, managers, and subject matter specialists.* Ability to identify, bring awareness, assess program risks, and manage through them proactively.* Strong relationship building skills with proven ability to rally support and move distributed groups to action.* Strong leadership skills with an ability to lead with empathy to resolve conflicts.* Negotiation, conflict resolution, influencing and enterprise navigation capabilities.* Proven time management skills; able to balance multiple competing priorities consistently with urgency.* Ability to lead technical discussions and help facilitate decision on critical.* Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.## ## **The Value You Deliver*** Participate in defining product vision, roadmap and growth opportunities.* Identify, define and articulate strategic product initiatives/roadmaps for the squad.* Understand Workplace Investing business and enterprise organizational structures.* Work with key partners to define product features and maintain awareness of internal and external market trends.* Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.* Support critical business routines including overall structure and design of leadership meetings to ensure alignment of goals, effective use of time, and efficient decision-making.* Provide program management for key critical initiatives.* Apply expert knowledge and act as a trusted adviser by providing consultation services to internal clients in areas of critical initiatives.* Identify business needs and improvement opportunities; develop use cases and propose solutions.* Actively manage partner expectations and maintain strong communication.## ## Category:## Product Managementlocations: Galway, Irelandtime type: Full timeposted on: Posted 6 Days Ago
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