Customer Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Siemens Healthineers is recruiting a Customer Service Engineer to be based in the Dublin region to install, troubleshoot, repair and maintain a range of medical diagnostic equipment and address customer support issues promptly and professionally. This is a field-based role with significant requirement to work at customer sites, mainly in the Leinster region but sometimes in other areas of Ireland.

Your role:

1. Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
2. When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
3. Attend product training courses (in Ireland and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to customers.
4. Identify any opportunities to improve efficiency and effectiveness of team processes.
5. Maintain good communications and team working with all Managers and Colleagues.
6. Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
7. Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times.
8. Ensure material parts are processed in accordance with policy.
9. Complete personal administration in a timely and accurate manner.
10. Maintain all test equipment, tools and company property in good and working order.

Your expertise:

1. 3rd level qualification at or equivalent to NFQ level 7 in an Electronics or Electrical discipline. Applicants with an NFQ Level 6 qualification with relevant experience will also be considered.
2. This is a field-based role offering considerable independence.
3. Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills.
4. Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
5. You must hold a full driving license, valid for driving in Republic of Ireland and Northern Ireland.

Additional Information:

- A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required.
- Attendance of training courses and technical seminars in Ireland and abroad will also be required.
- Candidates can expect to spend circa 4 hours travelling each day.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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