Customer Relations Advisor

Customer Relations Advisor About Us Since 1973, Apex Fire Ltd. has been trusted name in fire safety, proudly part of the Moyne Roberts Group-one of Europes leading manufacturers of portable fire extinguishers and hose reels. Our long-standing experience, combined with the expertise of our parent group, ensures that you receive top-notch service in Ireland. Our growing number of satisfied customers already benefits from our commitment to excellence. Were excited to extend those benefits to you, as we continue to uphold our reputation for industry expertise, exceptional customer focus, and leadership in fire safety. Apex Fire Ltd. is a frontline essential service provider, delivering fire safety goods, services, and training 24/7, 365 days a year. All our products and services comply with Irish, European, and Global standards, with a strong focus on exceptional customer service. Join Our Team Were Hiring Customer Relations Advisors We are expanding our customer service team and currently looking to recruit a Customer Relations Advisors. This is a fantastic opportunity to be part of Ireland's market leader in fire protection, detection, and security. In this role, you will play a key part in ensuring compliance, driving business success, and enhancing customer satisfaction through operational excellence. The Benefits of Joining Our Team At Apex Fire Ltd, youll have the opportunity to be part of a fast-evolving, innovative industry thats constantly adapting to new innovations and regulations. We offer a supportive and inclusive work environment that values collaboration and diversity, where every voice is heard and valued. We prioritise your professional growth by providing ongoing development opportunities, including training, mentorship, and clear career progression pathways. Your Role & Impact As a Customer Relations Advisor, you will play a key role in our customer service team, reporting directly to the Office Manager. Your responsibilities will include: Serve as the primary contact for customer inquiries via email and phone in a professional and timely manner. Maintain detailed records of customer interactions using our CRM system. Resolve issues with efficiency, accuracy, and a customer-first mindset. Provide comprehensive support for key account administration, including preparing quotations, handling invoicing, assisting credit control, and addressing reporting-related queries. Support account management and build strong, lasting customer relationships. Assist with administrative duties related to customer accounts and service delivery. Identify opportunities to enhance processes and exceed customer expectations. The Ideal Candidate: Exceptional interpersonal skills and a dedication to outstanding customer service. Patience, empathy, and a proactive and positive mindset, thriving in a dynamic team environment. Strong Attention to detail, with the ability to explain complex information clearly and concisely. High level of professionalism, ensuring accurate and timely reporting. Strong CRM proficiency with experience in customer account management. Adaptable and able to make an immediate impact. Problem-solving skills and the ability to stay calm under pressure. What we Offer: Competitive salary depending on experience. Working Hours: Monday to Thursday 8am 5pm, and Friday 8am 3.30pm. Employee Assistance Program. Professional Growth & Development, with industry-leading training programs. Free on-site employee parking. Annual staff uniform allowance. Join a company where innovation drives success, and your contributions truly make a difference. Together, were shaping the future of compliance and security in Irelands leading fire protection and detection company. How to Apply If youre a confident communicator with a strong attention to detail and a passion for customer relations, wed love to hear from you. Apply today and take the next step in your career with Apex Fire Ltd, Irelands leading fire protection, detection, and security company Skills: Contacting customers Complaint Handling Invoicing Benefits: competitive salary employee assistance program on site parking