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Customer Relations Support Specialist

3 weeks ago

Cavan, Cavan, Ireland beBeeCustomer Full time €40,000 - €60,000
Customer Service Representative Role

We are seeking a dedicated individual to join our customer service team in providing exceptional support to our clients.

This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and building strong relationships with our customers.

The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to work in a fast-paced environment.

  • Main Responsibilities:
  • Serve as the primary point of contact for customer inquiries via email and phone.
  • Maintain accurate records of customer interactions using our CRM system.
  • Resolve issues efficiently and effectively, ensuring high levels of customer satisfaction.
  • Provide comprehensive support for key account administration, including preparing quotations, handling invoicing, and addressing reporting-related queries.
  • Support account management and build long-lasting customer relationships.
  • Assist with administrative duties related to customer accounts and service delivery.
  • Identify opportunities to enhance processes and exceed customer expectations.
Required Skills and Qualifications
  • Key Competencies:
  • Excellent interpersonal and communication skills.
  • Ability to remain calm under pressure and manage competing priorities.
  • Strong attention to detail and accuracy.
  • High level of professionalism and integrity.
  • Experience in customer account management and CRM systems.
Benefits
  • Competitive Compensation Package:
  • A competitive salary dependent on experience.
  • A flexible working schedule with core hours from 8am-5pm.
  • Employee Assistance Program.
  • Professional Growth & Development opportunities.
  • Free on-site parking.
  • Annual staff uniform allowance.