▷ (Apply Now) Customer Service Advisor - Limerick
1 day ago
Overview Covalen Limerick, County Limerick, Ireland
Customer Service Advisor - Temporary contract
Location: Limerick
Contract: Temporary Full-time
Working Hours: Monday to Friday 9:00am – 5:30pm
There will be full-time training for 3 weeks (Mon – Fri, 9:00am–5:30pm).
Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world.
To know more, click Life at Covalen.
Responsibilities
Manage inbound and outbound phone calls in an efficient and timely manner, collating information from customers via these calls.
Receive inbound calls from customers via a virtual call centre and answer various questions.
Ensure that all customer records are kept up to date in accordance with relevant CCMA/CPC regulations.
Drive sales to achieve targets.
Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements
Minimum 6 months experience in a customer-facing role.
Excellent communication (spoken & written English) and interpersonal skills.
Eager to learn and grow with Covalen.
Must be eligible to work in the Republic of Ireland and able to pass all background checks.
Interview process
1 virtual interview with the Customer Operations team
Online tech and English language assessment
For more information, contact: [email protected]
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Outsourcing and Offshoring Consulting
Notes: This posting may include references to related Covalen jobs and activity in the broader CPL/Covalen network.
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