▷ [3 Days Left] Marcus by Goldman Sachs, Head of Risk, Vice President, Dublin Dublin · Ireland · Vice President

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations, and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

Marcus by Goldman Sachs

The firm‑s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across the US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our team also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

YOUR IMPACT

We’re looking for an experienced risk professional, with a track record of managing operational risk within a regulatory environment. You will have 5 years plus experience in handling operational incidents, customer complaints and escalation and developing and executing a robust control environment. You will be passionate about customer services and building strong and resilient processes.

What you’ll do:

- Work with the UK Head of Risk to plan, design and implement an overall risk management process for the Customer Support and Operations teams

- Work closely with the Head of Delivery to ensure compliance with established policies, procedures and authority levels across multiple cross‑functional teams and processes

- Develop strategies to manage Operational Risk, working in collaboration with risk teams to identify any risks and manage events in line with agreed business policies

- Develop Risk and Control framework utilising firmwide systems for the new business

- Provide direction and support to management team to ensure key controls are in place to manage Operational Risk

- Carry out monthly control testing on all procedures, as directed by the management team to identify any gaps in controls or new/ emerging risks

- Complete ongoing risk assessments; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team

- Work closely with AWM risk teams and European Leadership to establish and quantify the risk appetite and ensure this is embedded into policies, procedures and controls

- Conduct regular audits of policy and compliance to standards

- Work closely with Training and Development to collect and analyse data from each audit/monitor activity and assist customer support teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results

- Design appropriate and ongoing training materials and facilitate training across the customer support teams

- Complete regular Risk Control Self Assessments for the Customer Support and Operations teams

- Develop a monthly Risk and Compliance dashboard which manages across all business risks and controls

- Provide monthly report on control testing

- Work collaboratively across 2nd and 3rd line teams to ensure a strong compliance with regulation and firmwide policies

REQUIREMENTS

- 8 plus years of professional experience with 5 years of direct experience working in a Risk team

- In depth understanding of Operational Risk, preferably within Retail Banking environment

- Understanding of the European and IRE regulatory environment

- In‑depth knowledge of management, regulatory policies and legal requirements

- In depth product knowledge across Banking and Savings within retail banking

- Excellent business analytical, good eye for detail

- Good planning or organizational skills

- Good negotiation skills and ability to influence people

- Experience in risk management and control testing

- Excellent interpersonal, organizational, verbal and written communication skills

- Enjoys working in a fast‑paced, changing, start‑up environment

- Problem‑solving and decision‑making abilities

- Good technical acumen; ability to understand the wider business architecture

Preferred Qualifications:

- Diploma / Degree or equivalent military experience

- Experience in a regulated and audited service environment

- Experience of working directly with regulators

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‑term disability, long‑term disability, life, accidental death, labor accident and business travel accident insurance.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).

Child Care & Family Care

We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class‑leading benefits our firm has to offer.

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