Customer Service Manager, Dublin 15
3 days ago
Leinster Appointments is currently recruiting for a permanent, full time Customer Service Manager role in Dublin 15
Fully office based role
Salary up to €40,000
- Manage day-to-day customer enquiries via phone, email, and online platforms.
- Process and track customer orders, ensuring accurate entry into the system and monitoring until post dispatch and updating Epicor with closing out thereafter.
- Coordinate with supply chain, logistics, and production to confirm product availability, lead times, and delivery schedules.
- Resolve customer issues promptly and professionally, ensuring quality and timely resolution and all is communicated to customers. Maintain high levels of customer satisfaction.
- Support the sales team with quotations, pricing updates, and product information on Hubspot.
- Identify opportunities for cross-selling and upselling our solutions & products to existing customers.
- Manage and grow sales with cohort of existing customers, who purchase infrequently, or have lapsed.
- Maintain accurate CRM records, updating customer interactions and pipeline opportunities.
- Build and maintain strong relationships with key customers (procurement and/or supply chain), acting as their first point of contact.
- Liaise internally with technical and quality teams to ensure customer specifications and compliance requirements are met.
- Monitor customer order patterns and highlight any risks or opportunities to the sales manager.
- Contribute to continuous improvement initiatives in customer service and sales processes.
- Stay updated on food industry trends, ingredient innovations, and competitor activity.
- Manage the process to evaluate customer satisfaction on a periodic basis.
The Person
- 5 years + experience in a customer service B2B environment
- Customer first mindset
- Strong problem solving skills
- Empathy
- Strong communication skillsGood influencer
- Builds trust quickly
- Technical mindset with an ability to handle detail.
- Ability to think and work independently as well as within a team.
- Prior experience of upselling / cross selling desired.
- Previous experience of working in food companies an advantage.
Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate’s knowledge or consent.
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