Reservations Manager 5* Hotel Galway
2 weeks ago
Reservations Manager We are currently seeking applications from suitably qualified candidates for the role of Reservations Manager for our Client, a beautiful 5* Resort in Galway. The role of the Reservations Manager is to support the Director of Revenue with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and to the highest standard. Responsibilities: Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care) Ensure reservations team are fully trained on proper systems usage Maximise rooms and other revenue sales through efficient revenue management Be aware of and analyse all forthcoming business on a regular basis Provide daily, weekly and monthly reporting as required Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other depts Rostering of the Reservations team Development, training, mentoring and performance reviews of the Reservations team. The ideal candidate: Minimum of two years experience as assistant reservations manager in a 4/5 star property. Degree/diploma in Hospitality or Revenue Management advantageous. Excellent written and verbal communication skills Strong systems knowledge ( Hotsoft PMS, booking engines, channel managers, MS Office) Strong customer service ethos and background A can-do attitude and the ability to work well in team Excellent organisational skills and the ability to multi-task Flexibility required around working weekends in rotation. Current legal status to live and work in Ireland without restrictions is required What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme. For further details please call Richard Lynch at . Please forward current CV in MS Word Format with Reference details to Skills: Hotel Management Rooms Division Management Guest Relations Duty Manager Reservations Manager Yield Management Rates and Budgets Benefits: Meal Allowance / Canteen Paid Holidays Parking
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