Infrastructure Technical Support Manager
2 days ago
Infrastructure Technical Support Manager
Hybrid role with our Dublin office. You will be onsite 2-3 times a week, home-based the rest.
Job Description:
Help strengthen our Team as our Infrastructure Technical Support Manager. This role is responsible for the technical management of our 3rd party technical infrastructure engineers.
What You'll Be Doing:
1. Ensuring incidents and requests assigned to Level 2 and Level 3 teams are resolved according to agreed service levels.
2. Co-ordinate the activities between the Technical Teams and third-party vendors in the resolution of such incidents.
3. Ensuring the timely and efficient implementation of approved changes.
4. Responsible for maintaining the overall health of the managed service infrastructure.
5. To build and maintain collaborative relationships with technical delivery teams and external suppliers.
6. Ownership of call response and resolution.
7. Responsible for managing the availability of the services.
8. Working closely with the Service Management & Lifecycle teams to provide support for customer issues, major incidents, escalations and service improvement activities.
What we're looking for:
1. Experience leading technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.
2. Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).
3. Proven track record of managing an infrastructure related ICT service.
4. Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions (Commvault), monitoring (SolarWinds) and Citrix application delivery.
5. Experience of managing call response and resolution.
6. Experience of technical team management and work allocation.
7. Experience of ITIL standards and procedures.
8. Change, release, problem, incident and capacity management experience.
9. Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.
10. Excellent verbal and written communications including presentation skills.
11. Outstanding problem-solving skills.
About Capita Technology and Software Solutions (TSS):
Capita Technology and Software Solutions (TSS) is a global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients.
What's in it for you?
1. Opportunity to progress your career.
2. 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
3. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
4. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
5. Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Location:
Dublin, Ireland
Time Type:
Full time
Contract Type:
Permanent
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
#J-18808-Ljbffr
-
Infrastructure Technical Support Manager
5 days ago
Dublin, Ireland Capita Full timeOff On Search by keywords and/or using the filtering options Infrastructure Technical Support Manager - Infrastructure Technical Support Manager Infrastructure Technical Support Manager Help strengthen our Team as our Infrastructure Technical Support Manager. Hybrid role with our Dublin office, with being onsite 2-3 times a week, home based the...
-
Dublin, Ireland Amazon Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
Dublin, Ireland Google Full timeTechnical Program Manager, Transport Infrastructure and Capacity Team corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree in a technical field or equivalent practical experience. - 2 years of experience in program or technical project management. - Experience with network infrastructure operations or builds...
-
Technical IT Manager
7 days ago
Dublin, Ireland Guidant Global Full timeTechnical IT Manager - Infrastructure Solutions Salary Level = €85-90K - No other benefits, apart from paid holidays & contributory pension. International Outsourcing Services Multinational is seeking a specialist within its Technology Solutions / IT Operations Services Division, to be based primarily on-site in a demanding public-sector client site in...
-
IT Support Manager
6 days ago
Dublin, Ireland September Consulting Ltd Full timeIT Support Manager/Technical Services Manager Location: Dublin Type: Permanent Category: Technology Responsibilities: 1. Manage IT Assets: Oversee the management and control of IT assets, including hardware, software, and network infrastructure. 2. Technical Support: Provide technical support and troubleshooting for IT systems, ensuring minimal downtime...
-
IT Technical Support Engineer
3 days ago
Dublin, Ireland Adecco Ireland Full timeJob Title: IT Technical Support Engineer Location: Co. Kildare, Newbridge Salary: Competitive Employment Type: Full-time Are you an IT enthusiast looking to make a significant impact in a dynamic environment? Do you thrive on solving technical challenges and providing exceptional support? If so, we want you to join our team as an IT Technical Support...
-
Dublin, Ireland Intercom Full timeWhat's the opportunity? Our Infrastructure Services Group provides the platform to build, deploy, and serve all parts of Intercom. We are responsible for Intercom’s uptime, infrastructure costs, and day-to-day operations. We are seeking a Technical Program Manager to join this group and drive key programs managing and improving our infrastructure costs...
-
Infrastructure Guidelines
6 days ago
Dublin, Ireland Mazars Chartered Accountants Full timeAbout us: Forvis Mazars is a leading international audit, tax, advisory and consulting firm with significant operations in Ireland. Operating as a united partnership, working as one integrated team, leveraging expertise, scale and cultural understanding to deliver exceptional and tailored services in audit, assurance, tax, consulting, financial advisory,...
-
Technical Operations Project Director
6 days ago
Dublin, Ireland Technical Concept GmbH Full timeAmicus Therapeutics is a global, patient-dedicated biotechnology company focused on discovering, developing, and delivering high-quality medicines for people living with rare metabolic diseases. Position Summary The Director of Technical Projects will be a highly motivated individual ready to work within a Technical Operations group consisting of...
-
Technical Sales Engineer
2 weeks ago
Dublin, Ireland Rise Technical Recruitment Full timeGraduate Technical Sales Engineer Dublin or Cork €40,000 + Car + 28 Days Holiday Excellent opportunity for an Engineering Graduate looking to join a company who are renowned for their fantastic training and development programmes and will make you an outstanding Technical Sales Engineer.On offer is the chance to join a company who will offer you internal...
-
Dublin, Ireland ENGINEERINGUK Full timeDESCRIPTION The AWS Infrastructure Energy Team (IET) is looking for a Senior Grid Strategy Manager to own setting the strategic direction regarding where we locate, how we interconnect, and how we operate our fleet of data centers across the power grids on which we depend. If you like to leverage your technical expertise to analyze, develop, and implement...
-
Lead Infrastructure Engineer
7 days ago
Dublin, Ireland J.P MORGAN S.E Dublin Branch Full timeJob Description As a Lead Infrastructure Engineer at JPMorgan Chase within Workplace Solutions, you will be responsible for creating and managing an enterprise-level portfolio of Azure Infrastructure and services. Being a valued member of our team, you will have the opportunity to develop and expand your skills in a dynamic, fast-paced environment, making a...
-
(ICT) Infrastructure Specialist
2 weeks ago
Dublin, Ireland Cpl Resources - TEG Full timeCpl in partnership with SK biotek Ireland is seeking to recruit a ICT Infrastructure Specialiston a 12-month contract. ABOUT US? SK biotek Ireland, an SK Pharmteco company, is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of the wider SK Inc. with revenues of...
-
Dublin, Ireland Eolas Recruitment Full timeOur leading Financial Services client is currently seeking an experienced Infrastructure Project Manager to lead critical infrastructure projects, ensuring successful delivery and alignment with our strategic goals. This is a daily rate contract role based in Dublin. Key Responsibilities: Lead and manage end-to-end infrastructure projects, ensuring they are...
-
Dublin, Ireland Amazon Full timeJob ID: 2678325 | Amazon Energy Eoraip Limited The AWS Infrastructure Energy Team (IET) is looking for a Senior Grid Strategy Manager to own setting the strategic direction regarding where we locate, how we interconnect, and how we operate our fleet of data centers across the power grids on which we depend. If you like to leverage your technical expertise...
-
Head of Infrastructure Azure
7 days ago
Dublin, Ireland Archer Recruitment Full timeHead of Infrastructure Azure A Head of Infrastructure has opened with a leading organisation based in Dublin City and Cork. This company is a wide known household name who have grown to a multi-million dollar revenue stream and have serious ambitions ahead. The role will suit an ambitious individual to match, taking on the challenge of leading a team to...
-
Head of Infrastructure
7 days ago
Dublin, Ireland Archer Recruitment Full timeHead of Infrastructure & Cloud A Head of Infrastructure & Cloud has opened with a leading healthcare organisation based in Dublin City. This company is a wide known household name who have grown to a multi-million dollar revenue stream and have serious ambitions ahead. The role will suit an ambitious individual to match, taking on the challenge of leading a...
-
Dublin, Ireland Amazon Full timeAmazon are seeking a Technical Infrastructure Program Manager (TIPM) to support our European Data Center infrastructure growth initiatives. Based in our Dublin corporate office the TIPM will lead cross functional teams to drive the implementation and deployment of data center expansion projects to meet the demands of our rapidly growing business. Our...
-
(ICT) Infrastructure Specialist New
7 days ago
Dublin, Ireland CPL Full timeCpl in partnership with SK biotek Ireland is seeking to recruit a ICT Infrastructure Specialist on a 12-month contract. ABOUT US? SK biotek Ireland, an SK Pharmteco company, is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of the wider SK Inc. with...
-
Dublin, Ireland HubSpot Full timePOS-26083 Technical Lead I, Backend Software Development - Infrastructure HubSpot’s Developer Acceleration teams are charged with making the developer experience at HubSpot world-class. We want building, deploying, and monitoring our software to be as easy, fun, and frictionless as possible for our teams. We manage thousands of instances and services in...
