▷ [Urgent] Customer Support Engineer IT

10 hours ago


Dublin, Ireland Collen Construction Full time

Microsoft Azure Certifications and/or related technical certifications

5+ years of experience

Excellent English verbal, written and presentation skills

Detail oriented and organised with a high degree of accuracy

Excellent problem solving and technical troubleshooting skills

Extensive experience in troubleshooting & resolving complex End User support issues

Microsoft Active Directory / Azure AD Hybrid administration - understanding of group policies etc

Microsoft Intune experience (Administration) provisioning

Strong SharePoint Online & OneDrive implementation & administration Skills

Strong Experience in Office 365 and ideally some experience with Azure Active Directory (Azure AD)

Excellent understanding of TCP/IP network protocol - ip addressing, subnet masking etc

Experience with End User Application support

Data backup technologies e.g., Datto Backup and Replication

Productivity applications - Office, Project, Visio

Web technologies e.g., IIS, Intrexx

Basic scripting experience – PowerShell

SQL Experience an advantage

Demonstrable troubleshooting and analytical skills required for problem solving

A strong teamwork approach, excellent customer service attitude and the ability to interact with customers and staff in a professional manner are required

An ability to work under their own initiative

Excellent verbal and written communications skills

Excellent documentation skills are required for problem resolutions, procedures, proposals etc

A flexible approach to working hours is required, as the nature of the work dictates from time to time, with staggered started and finish times

Key Responsibilities:

General IT BAU & related issues including responding to Incidents on the IT Service Desk from End Users, managing Windows Server, Exchange Online, 0365 Administration, Active Directory (Azure) Systems

You will be responsible for providing systems wide advanced End User support to our users in Ireland and across Europe

You will deliver, support to End Users operating in a Win 10 End Use environment, Printing, email system, documentation & Application Support

Perform hardware/software installations in accordance with company policies and procedures

Documentation of IT Operational Process & Procedures

Software Installations on end user devices e.g., AutoCAD, Bluebeam, etc

Help document and provide training to the employee base on various IT best practices and solutions

Manage own ticket queue and meet SLAs

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