Data Center Operation Manager

1 day ago

Dublin, Dublin City, Ireland Amazon Full time
Job ID: 2806844 | Amazon Corporate Services Korea LLC

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Data Center Operation Manager with experience in people leadership, technical support, and datacenter operations, which covers the scope of capacity planning, rack delivery, installation, decommission, and incident management. As the Data Center Operation Manager, you will lead a team of data center technicians and manage one or more physical sites within an AWS region.

This role is responsible for building and managing a team of 7x24 operations to provide overall datacenter support for server and network equipment. The successful candidate is expected to be a fast learner or act as a subject matter expert across all aspects of data center operations.

Key job responsibilities

1. Hire, develop, build, and manage a team of Data Center Technicians, including the management of individual and team performance.
2. Lead and supervise the team to be responsible for maintaining and troubleshooting system, hardware, and network device issues.
3. Ensure effective and efficient management of data center operations, including ticket queue management, 7/24 shift arrangements, and hardware logistics.
4. Inspire and guide improvement in team processes, technology innovation, and automation.
5. Ensure all operational KPIs and metrics are being measured and met.
6. Manage outage by severity level and act as the call leader.
7. Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

BASIC QUALIFICATIONS

- 5+ years of people management experience.
- 5+ years of experiences in managing an IT environment.
- In-depth knowledge and experience of change, problem and incident management.
- Demonstrated communication skill in presentation, open discussion, team coaching.
- Understanding in Financial budgeting, Capex and Opex concepts.

PREFERRED QUALIFICATIONS

- Cumulative experiences in Data Center Operations or similar roles in a mission critical environment.
- Cumulative experiences with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling and IT service delivery principles and best practices.
- Project Management skill.
- Capacity planning and budgetary experience.
- Experience in Safety and Security measures.
- Fluent in Korean and English.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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