(Urgent) Service Advisor

4 weeks ago

Dublin Pike, Ireland Spirit Motor Group Full time

Overview We are looking for experienced service advisors to join our team in Spirit Motor Group. Our well-trained staff provide the highest level of service to all our customer brands. We work in modern bright offices and provide great support and guidance for our teams ensuring they are up to date with training in the latest technologies and systems.
Please apply with your CV and outline your most appropriate experience for this role. Please also advise your current work permit status if you are from outside the European Economic Area.
Responsibilities you will be scheduling customer vehicle service bookings by phone, email and walk-in
determining workshop availability for service, maintenance and repair work
meeting and greeting all service customers promptly and professionally
checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
maintaining up to date progress of your customer vehicles undergoing service and/or repair
advising and agreeing with customers on additional work or costs
ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of work-in-progress
liaising with other teams in the business, management, reception, sales, warranty, parts
assisting with gathering customer service feedback
As a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice
Skills And Experience Excellent front line customer service skills and experience
at least 2 years experience in a similar role in the motor industry
a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview
good communication, interpersonal and presentation skills
good attention to detail for recording all relevant details in documentation and systems.
ability to prioritise, multi-task, manage time effectively particularly at peak times
ability to work on own initiative when required or as part of a small team
flexibility in your approach to work
Full, valid, current driving licence for driving in Ireland
If you are from outside the EEA, you will need to hold a current work permit for Ireland
Reward Package Fulltime permanent contract with a leading motor group in Ireland
Competitive Salary
22 days paid annual leave
Manufacturer Training
Contributory Pension Plan
Team and individual bonus plans
Access to Benefit, our discounts, learning and wellness app
Employee Assistance Programme and access to a wellbeing app

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