Level 2 IT Systems Administrator

Level 2 IT Systems Administrator

We are seeking a detail-oriented and proactive Systems & Data Administrator to join a Dublin-based team to provide Level 1 to Level 2 IT support. This is a fully office-based role located in North Dublin. The successful candidate will be responsible for the day-to-day management, support, and security of IT systems, Office 365 environment, hardware, user accounts, and data processes.
The primary focus of this role is to support end users and proactively manage IT environments (O365, ERP, VoIP, etc.). In addition, there will be opportunities to participate in ad-hoc project work including data mining, process development, system upgrades, and software implementations, supporting the company’s wider digital transformation initiatives.
This is a mid-level role, ideal for someone with strong IT administration experience, excellent troubleshooting skills, and a keen interest in systems and data management, automations, and digital transformation.
Full training will be provided on all internal systems and processes. The ideal candidate will be trustworthy, detail-oriented, and understand the importance of data privacy, security, and accuracy.

Key Responsibilities:
User & Systems Administration


Provide first-line support for all IT-related queries from staff.
Coordinate with external vendors and service providers for escalated technical issues.
Set up, disable, and manage user accounts across company platforms.
Troubleshoot and resolve IT issues including password resets, access problems, and device connectivity.
Liaise with external IT support providers for escalated issues and service requests (e.g., server, firewall, VPN, remote desktop, Azure, phone systems).


Systems Maintenance & Upgrades


Support the rollout and management of IT tools, ensuring compliance with data protection policies.
Oversee updates, upgrades, and troubleshooting for business applications.
Implement and support IT security measures, including mobile device management and email filtering.


Data Management & Reporting


Carry out weekly/monthly data management procedures, including data integrity checks and reporting.
Assist with the administration and troubleshooting of business intelligence tools (e.g., Power BI, Power Automate).
Maintain documentation and records related to IT systems, user accounts, and data processes.



Requirements:


Proficient in both spoken and written English.
At least 3 years’ experience in IT administration or a similar role.
Strong working knowledge of Microsoft Office 365 and Windows environments.
Experience with user account management, remote desktop environments, and basic networking.
Excellent troubleshooting and problem-solving skills.
Strong organisational skills and attention to detail.
Effective communication skills, both written and verbal.
Ability to work independently and manage multiple tasks simultaneously.
Willingness to learn new systems and processes (training provided).


Future Opportunities:


This role has the potential to evolve into projects focused on digital transformation, automation, and AI. Training opportunities will be provided where mutually beneficial.



Compensation & Benefits:


This is a full-time, office-based, mid-level position with competitive compensation and benefits, offering excellent scope for career growth within a dynamic team.


To be considered for this position apply today or call Vishnu Singh on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

#INDOSB1 
#INDSINGH