Grocery Technical and Compliance Manager

17 hours ago

Dublin Pike, Ireland Dunnes Stores Full time

Grocery Technical and Compliance Manager
Join Du­nnes Stores as a senior member of the Food Safety Technical Team, responsible for the safe and legal application of non‑food product development, upgrade, launch and maintenance. You will ensure all product specifications are compliant with EU legislation and Dunnes Store policies through audits, specification checks and complaint analysis, working with Technical, NPD, Buying Teams, suppliers and customers.

Key Responsibilities

Brand Compliance – Non‑Food

• Technical Manager for Household, Beauty, Toiletries, Baby (non‑food) & Pet Food categories

• Own the Brand Compliance System (DSBC) for non‑food products

• Manage product specification migration, new supplier onboarding, and specification uploads to DSBC

• Review and approve specifications and packaging on DSBC and ZiFlow

• Coordinate with Category Development Manager and buying on DSBC Projects, Audit/Visit modules, and new applications

• Monitor timely scheduling of TM’s specification checks

Brand Compliance – Baby Food

• Own the Brand Compliance System for high‑risk baby food category

• Oversee new supplier onboarding and ensure compliance with food safety legislation for preparation, formulation, packing, and claims

• Upload new product specifications to DSBC and review approvals

• Coordinate with CDM and buying on DSBC projects and audit modules

• Monitor timely scheduling of TM’s specification checks

Senior Internal Auditor

• Manage supplier auditing function for non‑food categories (approval audits, announced/unannounced audits, NPD/Buying visits)
• Conduct gap analysis of the Dunnes Stores Supplier Manufacturing Standard
• Devise auditing plans based on new approval, complaint trends, and product introductions
• Carry out supplier audits in line with the standard and legislation

• Observe or lead other Technical Managers on audits (food or non‑food)

Day‑to‑Day Operations of the Technical Department

• Report to the Head of Technical (Grocery) and engage customers for timely query resolution

• Serve as interface between customers, stores and suppliers

• Liaise with Store customer service to verify queries and ensure accurate reporting
• Work with suppliers to identify root causes and acceptable outcomes
• Monitor response times and close queries
• Report, trend and analyse customer feedback weekly
• Prepare in‑depth reports for category buyers

Qualifications

Food or pharma science qualification or equivalent manufacturing experience

Minimum 3 years’ experience in a fast‑paced customer‑service environment, acting as an interface between customers and clients

Key Skills

Excellent attention to detail

Strong analytical and methodical approach

Strong troubleshooting and issue‑resolution skills

Excellent customer‑service skills with follow‑up, verbal and written communication

Ability to work independently, under pressure and to tight deadlines

Proficiency in Word, Excel and PowerPoint

Comprehensive benefits package including employee discount

Opportunities for professional development and career progression

Diverse collaborative work environment focused on innovation and growth

Apply now and help make a difference

Dunnes Stores is an equal opportunity employer

Seniority Level
Mid‑Senior level

Employment Type
Full‑time

Job Function
Accounting/Auditing, Quality Assurance, and Product Management

Industry
Retail

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