Contracts Manager West of Ireland
1 day ago
The Role
West of Ireland - Contracts Manager
APCOA Parking Ireland
Location: West of Ireland – Office Base Galway City
About Us
APCOA PARKING is a recognised leader in parking management services with a presence in 12 countries across Europe. We manage approximately 1.5 million parking spaces at more than 9,500 locations throughout Europe. APCOA’s international expertise and innovative experience is powered by 5,500 employees.
The focus of the Role
An exciting opportunity has arisen for a Contracts Manager to join our team working in the West of Ireland, managing contracts in locations such as Galway city, Limerick, Ennis, and Athlone. The holder of this position will be ultimately responsible for managing existing contracts to ensure performance and KPIs are in line with business and client expectations.
You will help and encourage the team to achieve financial results and consistently perform exceptional customer service and exceed KPI standards. Client-focused management and outstanding customer service are key to succeeding in this role.
What you'll do
- Understand and manage all aspects of the contract and be the first point of contact between the business and the client.
- Client Management: As the first point of contact with the client, you will be required to be flexible and build a working relationship through clear, honest, and open communication.
- Team Management: Leading, motivating, and developing team members to achieve all goals and targets.
- KPI Management: Work with on-site Supervisors to ensure that we are meeting our obligations under the contract.
- Monitor and control all aspects of personnel management, including recruitment and selection, performance management, and ongoing learning and development.
- Work with Supervisors to effectively manage a team of on-the-ground Parking Attendants and a mobile fleet of operators working across the West of Ireland, ensuring the achievement of KPIs and client service deliverables.
- Use systems to analyze data, patterns, and trends to ensure efficient operational management of the vehicle fleet and team.
- Reports: Provide the business and clients with scheduled reports as agreed, as well as ad-hoc reports as requested.
- Client Meetings: Attend and contribute to client meetings. Communicate with the site supervisor any changes to the roster or working conditions agreed during the meetings.
- Budget Management: Control of contract budgets ensuring that contracts are effectively managed (operational and financial).
- Drive a culture of continuous improvement and efficiency within the organization.
- Identify opportunities to maximize revenue, reduce costs, and/or improve operating procedures.
- Maintain and update company systems with up-to-date contact and activity details.
- Manage payroll and financial systems.
- Develop and present status reports, for example, staff attendance, H&S Reports, KPI Reports, etc.
- Actively work to expand contracts and add additional revenue streams to existing contracts.
- Contribute to corporate initiatives as required.
What you'll bring
- Experience in Contract Management in a B2B Service or Facilities business.
- Proven multi-disciplinary experience in operational, contract, commercial, and project management.
- Management exposure in a client-facing role - minimum of 3+ years of multi-site contract management experience, whilst managing a large team of people.
- Excellent communication skills.
- Experience in building relationships with clients.
- Flexibility and ability to travel to sites across the West of Ireland when required.
- Must be fully computer literate, with good keyboard skills, and possess a good working knowledge of Microsoft, including Word, PowerPoint, Excel, and Outlook.
- Excellent attention to detail, planning, and strong organizational skills.
- Able to plan and prioritize workload ensuring tight deadlines are met at all times across a range of tasks.
- Experience of brief taking, proposal preparation, client meetings, and presentations.
- Experience of working in a similar role within the service or business-to-business sectors.
- Self-motivated, confident, and proactive. Needs to hit the ground running.
- Proven ability to meet or exceed performance targets.
What we’ll offer you
Annual Salary - €50,000
Discretionary Annual Bonus - €4,000
Car Allowance: €4,500
22 Days annual leave + Bank Holidays
Company Laptop & Phone
Health Insurance
Pension
Death in Service
Employee Assistance scheme
This is an excellent opportunity to join our dynamic and growing organization. If you are interested, apply now.
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