15h Left: Cloud Support Associate 신입사원

1 day ago

Dublin, Ireland Amazon Full time

Job ID: 2729686 | Amazon Web Services Korea LLC

Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS, is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Cloud Support Associate는 한국 뿐만 아니라 전 세계 톱 엔지니어들과 협력하면서 AWS가 제공하는 다양한 클라우드 서비스에 대한 기술지원을 제공하기 위해 네트워크에서 OS, 애플리케이션 수준까지 다양한 레이어에서의 경험을 집중적으로 쌓을 수 있습니다. 결과적으로 Full Stack Engineer로 크게 성장을 기대할 수 있는 매력적인 포지션입니다. AWS의 최신 기술을 습득하는 한편, AWS는 전 세계 첨단 기업으로부터 이용되고 있기 때문에 고객지원을 통해 클라우드의 선진 사례를 접할 기회도 많습니다.

Key job responsibilities

The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

1. Learn and use groundbreaking technologies
2. Respond to customer’s technical inquiries via phone, chat and email
3. Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
4. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams

Profile division

Support team will allocate the candidate to the most appropriate profile based on their skills and interest. New joiners can learn various tech knowledge and skills through the onboarding process.

BASIC QUALIFICATIONS

- Bachelor’s Degree achieved or expecting graduation in 2024/2025
- Flexibility to work weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat)
- Applicants must have valid work authorization in Korea
- Applicants must not have restriction of traveling abroad
- Korean/English Business Communication Skills

PREFERRED QUALIFICATIONS

- 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
- GPA 3.0/4.5 above
- TOEIC 700, TOFEL 70, Opic IM3 above
- Majored in engineering in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall
- Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
- Passionate about customers and new technology
- Experience working within the software development or Internet industries
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
- Advanced English communication skills
- Excellent oral and written communication skills
- Strong customer focus & Multi-tasking skills
- Self-starter who is excited about technology
- Troubleshooting / Support experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Posted: January 22, 2025 (Updated 2 days ago)

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