Reservation Supervisor

2 weeks ago

Dublin, Dublin City, Ireland Noel Group Full time

Reservations Supervisor - 4-Star Hotel | Dublin Location: Dublin City | Type: Full-Time, Permanent Salary: €30,000 - €32,000 A leading 4-star hotel in Dublin is seeking a dedicated and organised Reservations Supervisor to join its front office team. This is a fantastic opportunity for a hospitality professional with a passion for customer service, excellent attention to detail, and experience in hotel reservations or front office operations. You will play a key role in managing and coordinating the reservations process to ensure a seamless experience for all guests from the moment they book. What's On Offer Competitive salary based on experience Opportunities for career progression within a reputable hotel group Staff meals while on duty Discounted rates across hotel group properties Ongoing training and development Supportive and collaborative team environment Key Responsibilities Supervise the daily operations of the reservations department Ensure all bookings (individual, group, and corporate) are handled efficiently and professionally Monitor room availability, rates, and occupancy levels to maximise revenue Collaborate closely with the Revenue and Front Office teams Train and support junior team members, ensuring high standards are maintained Handle guest enquiries via phone, email, and online platforms Ensure accurate data entry in the PMS and maintain guest records Prepare daily and weekly reports as required The Ideal Candidate Will Have Previous experience in a hotel reservations or front office role (minimum 1-2 years at supervisor or senior agent level) Experience using a hotel PMS (e.g., Opera, Protel, or similar) Strong communication and organisational skills High attention to detail and accuracy in data handling Ability to multitask and work under pressure in a fast-paced environment A guest-focused attitude with a professional and friendly manner Knowledge of revenue and yield management principles is a plus If you're passionate about delivering exceptional guest service and ready to step into a leadership role, we'd love to hear from you. Skills: Reservations Supervisor Hotel

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