Reservations Team Lead
2 weeks ago
We are seeking an experienced Reservations Team Lead to join our front office team. As a key member of our reservations department, you will play a crucial role in managing and coordinating the reservations process to ensure a seamless experience for all guests from the moment they book.
About the Role:
Manage and coordinate the daily operations of the reservations department
Ensure all bookings (individual, group, and corporate) are handled efficiently and professionally
Monitor room availability, rates, and occupancy levels to maximise revenue
Collaborate closely with the Revenue and Front Office teams
Train and support junior team members, ensuring high standards are maintained
Handle guest enquiries via phone, email, and online platforms
Ensure accurate data entry in the PMS and maintain guest records
Prepare daily and weekly reports as required
Requirements:
Previous experience in a hotel reservations or front office role (minimum 1-2 years at supervisor or senior agent level)
Experience using a hotel PMS (e.g., Opera, Protel, or similar)
Strong communication and organisational skills
High attention to detail and accuracy in data handling
Ability to multitask and work under pressure in a fast-paced environment
A guest-focused attitude with a professional and friendly manner
What We Offer:
Competitive salary based on experience
Opportunities for career progression within a reputable hospitality group
Staff meals while on duty
Discounted rates across hotel properties
Ongoing training and development
Supportive and collaborative team environment
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