Clinical Service Manager

Overview

Company: Irish Life Group Services Limited

Full Time Permanent position • Hybrid role based in our City Centre offices - Dublin or Cork.

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role overview

As our new Clinical Services Manager will play a key role in delivering Irish Life Health’s claims strategy through clinical governance, process improvement, and team leadership. This role is ideal for a Registered General Nurse with strong leadership skills and a passion for improving healthcare outcomes. This role reports directly into our Senior Manager Clinical Services.

Responsibilities

- Team Leadership – Lead and manage a team of nurses, ensuring high-quality output, effective resource allocation, and achievement of team goals.
- Governance & Quality Assurance – Identify and escalate high-risk, inefficient, or ineffective processes, and recommend improvements to enhance quality and compliance.
- Process & Training Oversight – Maintain governance over team procedures and training to ensure consistency and excellence in service delivery.
- Clinical Decision-Making – Assess and make decisions on health claims based on medical appropriateness and clinical best practice.
- Project Leadership – Lead or contribute to projects aligned with Irish Life Health’s Future of Health strategy.
- Cross-Functional Collaboration – Work closely with internal teams to ensure seamless service delivery to members.
- Clinical Expertise – Strong decision-making on medical claims.
- Leadership – Proven ability to lead and develop clinical teams.
- Problem Solving – Analytical thinking and collaborative issue resolution.
- Governance & Reporting – Risk identification and process improvement.

Skills & Experience

- Registered General Nurse with active registration with the Nursing and Midwifery Board of Ireland (NMBI).
- Postgraduate qualification in an acute nursing setting (desirable).
- One of the following qualifications (or willingness to pursue): PMI Dip, CIP, ACII, or QFA.
- Understanding of the health insurance industry.
- Experience managing complex issues and complaints.
- Strong initiative and ability to work independently.
- Excellent prioritisation and workload management skills.
- Detail-oriented with a track record of delivering results.
- Proficient in Microsoft Word and Excel.
- A collaborative team player committed to shared goals.

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Further details on this due diligence process are available from ILFS Human Resources.

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.4 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance. It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

Irish Life Financial Services supports Equal Opportunity. Irish Life Assurance plc is regulated by the Central Bank of Ireland.

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