[High Salary] Dutch
8 hours ago
Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.
The Job:
As an Inbound Customer Care Agent, you will act as the first point of contact for our client's current and potential customers. You will provide support for queries related to incoming sales, account inquiries, issues, and product questions via phone and email.
Responsibilities:
- Resolving customer queries, issues, problem-solving, and negotiating in a timely manner over the phone or via email
- Providing appropriate solutions and alternatives within the time limit and following up to ensure resolution and customer satisfaction
- Processing payments, managing invoice and statement queries, and escalating as required
- Maximizing sales opportunities by identifying and seizing upsell opportunities
- Utilizing language skills by translating and proofreading orders received
- Developing and maintaining strong relationships with customers
- Working towards achieving team service level targets
What we look for:
- Must be fluent in Dutch
- Previous experience in a customer service role is highly desirable, but full and ongoing coaching and support will be provided
What's in for you:
- Working hours: M-F, 8am - 4.30pm; Friday 8am-4pm
- Salary: 24000 + bonus
- Permanent contract
- Career progression
- Great benefits package
- Relocation allowance if outside of Ireland
If you are interested in this role or confident to speak with me about other roles, please send me a direct email to vivian.rodriguez@cpl.ie or apply through this link.
Why Apply Through Cpl?
- We will help you refine your search and present you with the most relevant opportunities that may not be advertised elsewhere
- We will help you update your CV, prepare for job interviews, and educate you on specific market insights
- We have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applications
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