Data Center Technician Manager

Overview As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritize technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The CO+I group focuses on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure includes a global portfolio of more than 200 data centers in 32 countries and millions of servers. We support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide, built on a foundation managed by subject matter experts. Our design and operations prioritize environmental sustainability and optimization to meet evolving business demands as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization to achieve more, with a culture of inclusion grounded in respect, integrity, and accountability.
Responsibilities Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
Accountable for overall data center service compliance and quality.
Provide guidance on and ensure team compliance with Data Center Services (DCS) policies, procedures, deadlines, and service-change policies.
Ensure technicians are trained on installation, deployment, replacement, and post-execution quality check processes.
Verify post-execution quality checks have been performed appropriately by technicians and take corrective action as needed.
Escalate issues through appropriate channels and follow up on resolution, sharing knowledge related to issue resolution with relevant teams.
Review process changes to evaluate impact on service execution and share relevant information with stakeholders across functions.
Lead team and triage meetings, prioritize work across the team, and rebalance priorities in response to changes.
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
Ensure technicians and vendor resources comply with safety procedures (e.g., PPE usage, equipment use, lifting, electrical hazards, ladder/rolling stairs).
Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and incidents.
Demonstrate accountability for service quality, completeness, and customer experience, owning the data center facilities.
Embody Microsoft culture and values.
Qualifications Required Qualifications
High school diploma, GED, or equivalent with basic knowledge of computer hardware and components and experience supporting IT equipment or related technology; experience working with technical teams.
Experience directing, supervising, or managing others.
Ability to work shifts, including non-standard hours that may include evenings, nights, weekends, and/or holidays.
Background Check Requirements:
Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check, which must be passed upon hire/transfer and every two years thereafter.
Preferred Qualifications
Associate degree in Computer Science or related field and/or equivalent work experience.
Experience supporting IT equipment or related technology.
Experience in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
Experience leading diverse IT teams up to ten employees.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance or a reasonable accommodation due to a disability during the application process, please submit a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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