Manager - Start Path, Platform Operations
2 days ago
Manager - Start Path, Platform Operations
Manager - Start Path, Platform Operations
Apply locations: London, England (Angel Lane), Dublin, Ireland
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition id: R-237520
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.
Title and Summary
Manager - Start Path, Platform Operations
Are you motivated by a fast-paced environment where you would be a subject matter expert, a connector, and a leader with a reputation for impact?
Do you have a passion for startups, Fintech, product innovation, and emerging technology, as well as possess an entrepreneurial spirit?
As Fintech continues to be a fast-growing customer segment for Mastercard, the global Start Path team, part of the Mastercard Foundry division, drives Mastercard's position as the partner of choice for fintech startups.
The Manager - Start Path, Platform Operations will be a member of the Global Start Path team that sits in the Foundry department. Reporting to the Director, Start Path Global Platform, this position will play a critical role in driving the next wave of Mastercard's engagement with the fintech community.
The Role
Driving Operational Excellence for Start Path Programs
1. Design and implement scalable program operating models and robust execution plans to ensure efficient and consistent delivery of Start Path programs.
2. Continuously optimize program core operations to drive efficiency, scalability, and measurable success in meeting the needs of fintech partners.
3. Develop and implement tracking systems and operational dashboards to monitor initiatives across regions, ensuring visibility, accountability, and clear demonstration of impact.
4. Lead cross-functional working groups to align on key fintech topics, providing oversight on program performance tracking and reporting at a global level.
5. Manage vendor relationships to ensure operational excellence, meeting program needs, and delivering a high-quality platform consistently.
Streamlining Partner Engagement and Program Delivery
1. Oversee partner onboarding processes for Start Path Programs and related initiatives, implementing a centralized, streamlined approach to improve efficiency and partner experience.
2. Collaborate with regional and program leads to ensure operational consistency across touchpoints for fintech participants, delivering a best-in-class experience at every stage.
Operationalizing Strategic Initiatives
1. Develop systems and frameworks to anticipate fintech trends at regional and global levels, enabling the team to adapt strategies and operational plans proactively.
2. Build and maintain strong relationships with internal partners to drive alignment and operational synergies across teams.
3. Own the design and execution of key events and program milestones, ensuring streamlined logistics and operational efficiency.
Enabling Program Delivery and Impact
1. Act as a key operational resource for Start Path Program Leads, supporting program delivery and ensuring alignment with broader Start Path platform goals.
2. Develop processes to tap into internal and external ecosystems that enhance Start Path’s reach and operational effectiveness.
3. Contribute to the global Start Path team by supporting the sourcing, evaluation, and engagement of fintech startups.
All About You
- Experience in Project, Platform, or Operations Management at small or large entities with a global focus.
- Proven ability to manage complex operational requirements of a global team.
- Execution-focused, self-starter, fast mover who can turn around deliverables quickly and on time.
- Results-driven, solution-focused, and customer-focused, with strong business acumen.
- Demonstrated strong self-awareness and openness to different approaches.
- Comfortable working in a fast-paced environment with changing requirements.
- Strong Microsoft Office / 365 skills, including PowerPoint and Excel.
- MBA or other advanced degree in business, strategy, finance, innovation, entrepreneurship, or related fields is a plus.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please get in touch with reasonable.accommodation@mastercard.com.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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