15h Left) Employee Relations Specialist

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, Greece, the Netherlands, South Africa, Asia Pacific, and the United Arab Emirates.

What does this role entail?

You will play a key role in managing employee relations cases and supporting projects. As part of the Strategic Partner team, you will partner globally across all functions, ensuring legal compliance, driving process improvements, and contributing to a knowledge-sharing culture.

Your Responsibilities

Employee Relations:

1. Establish global ER processes, ensuring consistency, clear accountability, and defined response times.
2. Manage end-to-end ER cases, including disciplinaries, underperformance, probations, and exits, ensuring fair and consistent outcomes.
3. Provide expert employment law advice across all geographies where the company operates or plans to expand.
4. Represent the People team in audits, business continuity planning (BCP), risk management, security, and compliance matters.
5. Identify trends and report insights to drive data-informed decisions and proactive interventions.
6. Coach managers and leaders on handling people related matters confidently and effectively.

Projects & Process Improvement:

1. Scope and execute on standard projects or workstreams independently or collaboratively within cross-functional teams.
2. Continuously assess and enhance People policies and self service content ensuring available content is clear, current, and accessible.
3. Use data insights to identify trends, optimize processes, and drive high organisational performance.
4. Support the rollout of People team solutions and systems, providing support and training to ensure adoption.

Knowledge Sharing & Community Building:

1. Contribute to building a robust knowledge base within the Strategic Partner team, supporting a community of learning and driving innovation.
2. Identify opportunities for process improvements and to streamline ways of working.
3. Share best practices and insights, encouraging continuous improvement and consistency across all people-related initiatives.

Measures of Success

1. Case resolution time: % of cases closed within agreed SLAs.
2. Frequency and quality of data-driven insights shared with business leaders and partners (e.g. attrition patterns).
3. Proactive interventions: number of trends identified from cases leading to preventative actions (training, policy updates, etc.).
4. Time taken to implement process improvements or policy updates (tracked vs. initial timeline estimates).
5. Number of tier 0 resources (self-service content) created or updated to support consistent ER processes.
6. Project Delivery: % of People projects completed on time and within scope, with clear business impact.
7. Improved or maintained eSat scores.
8. Number of best practices, policies, or case studies added to the Strategic Partner team's knowledge base.

Key Expectations

1. Degree in Human Resources, Business, or a related field.
2. Experience in a Consulting or Business Analyst role.
3. Proven experience in employee relations, including handling complex cases.
4. Knowledge of employment law across multiple regions.
5. Experience driving process improvements and policy development.
6. Proven track record to manage multiple projects simultaneously from inception to delivery.

Skills

1. Employee relations expertise with a pragmatic, solution-focused approach.
2. Strong knowledge of employment law across multiple regions, ensuring global legal compliance and risk mitigation.
3. Proficient in drafting, updating, and implementing policies.
4. Analytical mindset, using data to identify trends and drive decisions.
5. Effective stakeholder management, providing expert advice and coaching to leaders.
6. Clear, concise communicator, simplifying complex legal concepts.
7. Adaptable and proactive, thrives managing multiple projects in a fast-paced environment.
8. Committed to continuous improvement and staying current with industry trends.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

What we value is at the CORE of how we succeed:

1. Collaboration: Working together to achieve our best.
2. Outcomes: Drive Success in every engagement.
3. Respect: A collective feeling of inclusion and belonging.
4. Excellence: Continuously raising the bar.

Benefits

- Company pension contribution
- Life assurance/ Income protection
- 23 days annual leave
- 3 company days
- Annual bonus opportunity
- Work From Home set-up allowance
- Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
- Buddy system
- Collaborative working environment
- Extensive training programs, classroom and online, through 'Fenergo University'
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Active sports and social club
- State of the art offices in the heart of Dublin's Docklands with great facilities, canteen and games area
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Healthcare cover through the VHI

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

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