C&B Supervisor

JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. JOB FAMILY CORE WORK ACTIVITIES Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Supervising Associates Supervising associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Communicating with Supervisors, Peers, or Subordinates - Providing information to co-workers, and subordinates by telephone, in written form, e-mail, or in person. Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. JOB SPECIFIC TASKS Develops a unique and creative experience for guests. Serves as the liaison between the Kitchen, the Manager and the Guest. Ensures that meeting rooms are set and equipped properly. Maintains a professional staff to set up the rooms and assist with evening functions. Ensures coffee breaks are set on time and with the proper items. Ensures the physical appearance of the meeting rooms is up to current standards and also includes the business center and storage rooms. Completes performance reviews of staff members. Ensures evening functions are properly set up and on time. Cleans up, accounts, and properly stores food and beverage items at the end of a function. Maintains a professional and pleasant demeanor when interacting with guests. Maintains a clean, safe, sanitary and neat working area including meeting and storage space within the Conference Services areas. Reports all maintenance problems to the appropriate persons. Assists clients with last minute requests. Oversees banquet department and floor operations. Trains and develops banquet captains/assistant maitre'd and hourly associates. Maintains customer service satisfaction in banquets and meetings. Manages controllable expenses for department. Maintains sanitation levels. Interacts with guests, catering and kitchen staff. Demonstrates knowledge and proficiency in catering service, food and wine, P&L, budgets, theme concepts and kitchen operations. Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartment). Leads shifts and actively participates in the servicing of events. Complies with all current Marriott standard and local operating policies and procedures C&B Supervisor Job Specification 2 CANDIDATE PROFILE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Mathematics - Using mathematics to solve problems. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Management Competencies Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. Skills: Organisation Training & Development Ability to Prioritize