Apply Now: Duty Manager

Bright Smiles Required Crowne Plaza Dublin | Blanchardstown is currently accepting applications for the role of Duty Manager to join our team. This is a fantastic opportunity to work in a fast paced and busy environment in an internationally branded hotel. This role is a Full-time, permanent with a competitive salary and benefits on offer. Our Hotel. CROWNE PLAZA Dublin Blanchardstown | 14 Meeting Rooms | Spacious Event Rooms | Sanctuary Bar | Inca Coffee Lounge | Forchetta Restaurant | 188 Bedrooms. Perks of Joining Crowne Plaza Dublin| Blanchardstown. Competitive salary including many great benefits including Our fantastic staff restaurant, to ensure you are well looked after. Free & Secure Car parking onsite. Continuous Training and Development so you can progress your career with Tifco. IHG Rewards team membership travel the world with over 6,000 partner hotels worldwide. Friendly and professional work environment. Flexibility to ensure a positive work/life balance. Award winning employee recognition schemes. Bike to work scheme Full uniform provided including free Dry Cleaning Award winning Employee Assistance Program with Spectrum Health. After 3 months service, avail of our Complimentary Room and Employee Rate benefit within Tifco Hotel Group. Earn €500 Refer a Friend scheme. Regular hotel and team events and year-end company celebration The ideal candidate would have experience in the below. Supervisor experience in any or all of the following departments: Front Office, Bar, Restaurant, Conference & Banqueting and Housekeeping. Knowledge in Bar tending and Food Service. Previous Duty Manager experience in a four star property or hotel. Strong Guest Relations experience within hospitality. Ability to work under pressure with deadlines. Coaching and mentoring fellow colleagues or newer team members. Enforcing company policies and procedures. Ability to communicate to all team members and senior management. Have experience in making tough decisions. At least one year experience with using Opera. The Duty Manager would be responsible for but not limited to. To liaise with all HODs on a daily basis to ensure sufficient staffing levels. To ensure that the operation in all areas is running to the agreed standard and follow up any discrepancies with the relevant HODs. To assist in the daily operation of all departments when required. To be operationally responsible for the service delivery and standards throughout the entire building when on Duty. To compile and implement new menus for all areas in conjunction with the Executive Head Chef, Restaurant and Bar Managers as required To patrol the building ensuring that all fire exits are free from obstruction and in proper working order. To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times. To ensure that the highest level of cleanliness is upheld in all areas of responsibility. Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints. To be operationally responsible for the service delivery and standards throughout the entire building when on Duty. To work in other departments as required. To ensure operating standards are adhered to in all departments. Ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed. To take control and lead the team in the event of a fire alarm or pre-alarm scenario. Ensure that we are set up to achieve 100% rooms occupancy and that no rooms are blocked off. Ensure that all appropriate action is taken and followed up on any guest feedback. Deliver daily team briefings where required. Ensure that a comprehensive handover system is in place to inform the Manager on Duty of all the VIPs, Complaints, Special Requests, Function Business and AOB. To look after requisitions outside of store hours ensuring that all documentation is completed. To carry out stock takes as required. To create relevant Purchase Orders for approval for any purchasing requirements. To follow up on any invoices ensuring they are sent to accounts to ensure timely payment. To assist departments with their payroll forecasts as required. To spot check guest bedrooms as required. To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time. To conduct any Fire, Life, Safety projects as requested. To get involved in and carry out training in the hotel. To complete all projects within the required time frame as directed by the Senior Manager, HR Manager, Deputy General Manager or General Manager. Working five days per week, out of seven, flexibility is required. Shift work is also required. All job offers are subject to two successful references and ongoing Garda Vetting is required. If you feel you have the suitable skills and attributes for this role, please apply online with your CV and cover letter. Skills: Hospitality Management Hotel Operations Hotel service Guest support services Guest relations Benefits: Meal Allowance / Canteen Parking Discounts EAP