Digital Solutions Engineer

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

In this role you will be the AI Business Process Finance & Supply Chain Solution Engineer (SE) for the enterprise segment for your assigned workload and a member of the sales team that consists of AI Business Process Specialist (SSP), Customer Success Unit (CSU), partners and engineering.

As an AI Business Process Finance & Supply Chain Solution Engineer (SE), you will lead AI transformation engagements with ERP domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C‑Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.

Your responsibilities include orchestrating and executing POCs, envision workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 F&SC, Copilot Studio, and LOB AI Agents offerings. You will proactively collaborate with partners early in the sales cycle.

You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise‑wide adoption of D365 solutions. You will secure competitive wins against key competitors by showcasing Microsoft’s unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns.

As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively. You will be responsible for increasing D365 F&SC revenue by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications (RQs)

- Extensive experience in technical pre‑sales or technical consulting OR Bachelor's degree in Computer Science, Information Technology, or related field combined with a solid background in technical pre‑sales or technical consulting OR Master's degree in Computer Science, Information Technology, or related field combined with strong hands‑on technical pre‑sales or technical consulting experience OR equivalent professional expertise.

Preferred Qualifications (PQs)

- Proven track record in technical pre‑sales, technical consulting, technology delivery, or related functions.

- Solution pre‑sales experience for business applications and/or SaaS‑based companies or similar technologies.

- Demonstrated success in orchestrating large, dispersed, virtual teams for complex business application deals.

- Mastery of solution pre‑sales best practices including discovery, solution strategy design, value‑based selling, and expanding product opportunities.

- Solid background with cloud, hybrid, or on‑premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

- Deep understanding of Sales and Service Dynamics 365 solutions such as Finance, Supply Chain, Project Operations, and AI Agents offerings like Copilot Studio.

- Certification in relevant technologies or disciplines (e.g., D365, Power Platform).

Responsibilities

- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.

- Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 F&SC expertise to secure technical decisions.

- Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 F&SC, Copilot Studio, AI Agents.

- Lead proof‑of‑Concept engagements for high‑priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans—including migration pathways to D365, recommended migration tools—with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand‑off to SI partners.

- Showcase Microsoft’s unique value in AI‑powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers—such as AI‑related compliance, privacy, or security concerns—early in the sales process, developing mitigation plans that instill confidence in D365 solutions.

- Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co‑selling and co‑innovation with partners (including FastTrack, and ISV providers).

- Work closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high‑value, consumption‑based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre‑sales and incorporating it into the Technical Close Plan.

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