Associate Director, Client Engagement

3 weeks ago

Dublin, Dublin City, Ireland UnitedHealth Group Full time
Associate Director, Client Engagement– Letterkenny/Dublin, Hybrid

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

As an Associate Director, Client Engagement, you will be part of UnitedHealth Group's mission of helping people live healthier lives. You will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions.

Primary Responsibilities:

1. Manage client Risk Adjustment data submissions to the Centers for Medicare and Medicaid Services (CMS) from receipt of data through to CMS response files.
2. End to End accountability for Risk Adjustment Submissions to CMS.
3. Ensure staff are delighting clients and managing all data throughput to ensure a 24-48 hour turnaround time from the time the data is received to loaded and a 3-business day turnaround to get all data to CMS.
4. Foster an environment that encourages staff to do their best work while ensuring client satisfaction.
5. Continuous communication and metrics presentation and reporting to all stakeholders and leadership.
6. Incorporate the latest innovations to ensure efficiency.
7. Ensure no data slippage or gaps in processes.
8. Analyze, review, forecast, and trend complex data.
9. Present analysis and interpretation for operational and business review and planning.
10. Support short and long-term operational/strategic business activities through analysis.
11. Develop recommended business solutions through research and analysis of data and business processes.
12. Work with less structured, more complex issues.
13. Serve as a resource to others.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

1. Previous experience in a client-facing role in a high-volume data industry or organization.
2. Bachelor's degree in Business, Finance, Health Administration, related field, or commensurate experience.
3. Strong experience in business/finance analysis.
4. Understanding of SQL required.
5. Experience organizing people and processes to complete projects.
6. Strong leadership experience with people and processes.
7. Experience leading large projects with positive outcomes.
8. Experience gathering requirements from the client/business and documenting.
9. Experience with process improvement, workflow, benchmarking, and/or evaluation of business processes required.
10. Intermediate proficiency with PC-based software programs and automated database management systems required (Excel, Access, PowerPoint).
11. Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally.
12. Ability to problem-solve including managing multiple priorities and researching conflicting and/or inaccurate data.
13. Working knowledge of relational databases and database structures.
14. Ability to perform well under pressure and multitask with little to no direction.
15. Proven previous direct client management experience.
16. Unix systems and commands familiarity.

Preferred Qualifications:

1. EDI 837 Files and Data formats and/or medical claims experience.
2. Healthcare claim processing or health care-related data required.
3. Experience in an Agile work environment.
4. Python programming.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are applying. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2024 UnitedHealth Group. All rights reserved.

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