Technical Support Engineer II

3 days ago


Dublin, Ireland Tenable, Inc. Full time

Your Role:

The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.

Our TSEs possess excellent knowledge of security assessment, vulnerability management, OT cybersecurity and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional, Tenable.io, Tenable.sc (formerly Security Center), Tenable.ot, Log Correlation Engine, Container Security, and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

Your Opportunity:

- Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
- Analyse and clarify customer technical inquiries
- Analysing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Ensure customer feedback is properly channelled into Product Management and Research & Development
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees

What You'll Need:

- Bachelor’s degree in IT or Computer Science (or equivalent experience)
- At least 5+ years of hands-on proven experience in field engineering or technical support :Support/Professional Services/Technical Account Manager
- Excellent Verbal Communication Skills in English
- Access to High Quality Broadband - Hybrid position
- 2+ Years Customer Support with a hi-tech company
- A passion for making customers successful
- Experience working with Enterprise customers around the world
- Excellent verbal and written communication skills in English
- Excellent customer-oriented individual
- Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
- Strong desire to learn new skills at an accelerated pace
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Strong knowledge/experience in :

- Linux and Windows Server Administration and Configuration

- Network administration, Firewall Configuration, and strong knowledge of TCP/IP

- Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)

- Experience with SQL and database administration

- Log File Analysis Experience

- Working Knowledge of:

- Firewalls

- CVE's and Security Bulletins

- Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools

- Plus to have the following knowledge/experience:

- Patch deployment and system configuration

- Log analysis using Splunk or another SIEM product

- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)

- Basic programming knowledge

- Scripting in Bash, Python, Powershell, etc.

- OS Hardening experience (DISA STIGs, HIPPA, CIS, etc)

- Certificates and CAs

- Monthly availability to work weekends (8am-4:30pm) and Holidays is also required

#LI-JG1

#LI-Hybrid

#J-18808-Ljbffr



  • Dublin, Ireland Hubspot Full time

    Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably! However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong. Technical Lead II, Backend, Marketing...


  • Dublin, Ireland HubSpot Full time

    About the Team Our mission on the Marketing Orchestration Platform team is to create tools and technologies that all Marketing Hub teams can leverage to level up the product. We specialize in collaborating across many teams, and finding reusable solutions for shared problems. Platform is currently focused on leveling up the collaboration tools within...


  • Dublin, Ireland Amazon Full time

    The Amazon Middle East and North Africa team is looking for a Software Development Engineer who is passionate about building great products for our customers. The SDE-II will be based in Amman, Jordan and must have software engineering experience involving solving complex problems. They SDE-II will: 1. Design, implement, test, deploy and maintain innovative...


  • Dublin, Ireland Amazon Full time

    The Amazon Middle East and North Africa team is looking for a Software Development Engineer who is passionate about building great products for our customers. The SDE-II will be based in Amman, Jordan and must have software engineering experience involving solving complex problems. They SDE-II will: 1. Design, implement, test, deploy and maintain innovative...


  • Dublin, Ireland Tenable Full time

    Your Role: The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing...


  • Dublin, Ireland Rise Technical Recruitment Full time

    Graduate Technical Sales Engineer Dublin or Cork €40,000 + Car + 28 Days Holiday Excellent opportunity for an Engineering Graduate looking to join a company who are renowned for their fantastic training and development programmes and will make you an outstanding Technical Sales Engineer.On offer is the chance to join a company who will offer you internal...


  • Dublin, Ireland Hubspot Full time

    Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably! However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong. Technical Lead II, Frontend, Deal...


  • Dublin, Ireland Tenable Full time

    Your Role: The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing...

  • Support Engineer II

    2 weeks ago


    Dublin, Ireland Amazon Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Dublin, Ireland Amazon Full time

    Software Development Engineer-II, Amazon Amazon.com is looking for a talented and enthusiastic Software Development Engineer to join the Digital Catalog team. The DC team owns services supporting the publishing, pricing, and purchase of Digital content, including Kindle Books, Amazon AppStore, Amazon Music, Amazon Video, etc. This candidate will be joining...


  • Dublin, Ireland Amazon Full time

    Software Development Engineer II, SmartCommerce SmartCommerce team located in Bangalore is looking for an SDE II to deliver strategic goals for Amazon SmartCommerce suite of products (https://smartcommerce.amazon.in/). This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be...


  • Dublin, Ireland Servicenow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Dublin, Ireland Adecco Ireland Full time

    Job Title: IT Technical Support Engineer Location: Co. Kildare, Newbridge Salary: Competitive Employment Type: Full-time Are you an IT enthusiast looking to make a significant impact in a dynamic environment? Do you thrive on solving technical challenges and providing exceptional support? If so, we want you to join our team as an IT Technical Support...


  • Dublin, Ireland Amazon Full time

    System Development Engineer II- AWS, Sales Tech , Amazon - SalesTech Amazon Seller Services India offers innovative solutions to help sellers grow their online businesses. With a fast-paced, entrepreneurial work environment, you'll be at the heart of Amazon's drive to deliver cutting-edge cloud technologies. We are seeking a Sys Dev Engineer II to help...


  • Dublin, Ireland ServiceNow Full time

    What you get to do in this role:   In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...


  • Dublin, Ireland ENGINEERINGUK Full time

    DESCRIPTION Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...


  • Dublin, Ireland Google Inc. Full time

    Software Engineering Manager II, Site Reliability Engineering corporate_fare Google place Dublin, Ireland Apply - Bachelor’s degree in Computer Science, a related field, or equivalent practical experience. - Candidates will typically have 8 years of experience with data structures or algorithms. - Typically 5 years of experience with software...

  • Test Engineer II

    1 day ago


    Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Test Engineer II - €54k - €60k (DOE) Remote (IRE, NI, UK & EU only) Roles and responsibilities: Perform ad hoc / exploratory / user-acceptance testing methodically to ensure products are working as expected. Conduct regression/integration testing as release moves through different environments before Production deployment Highlight and identify any...


  • Dublin, Ireland Intercom Full time

    What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a...


  • Dublin, Ireland HubSpot Full time

    POS-P225 At HubSpot, we’re invested in helping you grow your career. There are countless ways for employees to learn and skill-up, from master classes to tuition reimbursement, but there is one critical growth opportunity we’re doubling down on: internal mobility. Over the past years we’ve seen countless HubSpotters transfer to new teams within...