Senior Technical Accelerator Consultant – Impact

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
Be a core part of a new team we are building in Dublin, Ireland. We offer a hybrid work setup, with office days twice a week. The Senior Technical Accelerator Consultant – Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.
Read about Impact Accelerators to learn more:
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
Prepare all client-facing and internal deliverables that are technology-related
Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
Guide development of new offerings for our technical accelerator portfolio
Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
Demonstrate the product, both standard and tailored to customer needs
Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
Develop and maintain strong working relationships with other teams
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Mentor resources and peer review development work
To be successful in this role, you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
ServiceNow skills & previous experience in different ServiceNow modules are required for this role
Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
Experience working with Agile methodologies
Excellent communication and presentation skills
Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
Prepared to study for, obtain and maintain ServiceNow certifications
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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