(Apply Now) CLIENT SERVICE MANAGER

4 weeks ago


Dublin Pike, Ireland 3D Personnel Ltd Full time

Overview
Client Service Manager — Location: DUBLIN 15

Sector: Facilities Management

Job Reference: VAC-13626

Hours: Full-time, 40 hours per week (Flexible)

Annual Salary: €47K-€50K DOE

Our client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.

Responsibilities

Team Management: Lead and support Area Managers and Supervisors; oversee recruitment, training, and performance reviews; ensure service standards through audits and system tracking.

Client Management: Build and maintain strong client relationships; address service issues and ensure contract requirements are met; participate in audits and client meetings.

Health & Safety Compliance: Promote and oversee health and safety standards on client sites.

Internal Collaboration: Work closely with internal teams to resolve issues quickly.

Business Support: Support pricing reviews, service expansions, and payroll queries; assist in TUPE processes and employee relations when needed.

What You'll Bring

Minimum 2 years of experience in service or contract cleaning industries.

At least 2 years of team management experience.

Full, clean driver's license.

Eligibility to work full-time in Ireland with flexible hours.

Preferred Skills

Strong leadership and problem-solving skills.

Ability to multitask and prioritize effectively.

Customer-focused with excellent relationship management.

Experience with KPIs, SLAs, and compliance audits.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Note: Only applicants with existing legal rights to work in Ireland can be considered.

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