Associate Renewals Account Manager

2 weeks ago

Limerick, Limerick, Ireland Progress Software Corporation Full time
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as aRenewals Account Manager, Associate - German speakingand help us do what we do best: propelling business forward.

In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of some of our enterprise customers advising them on various questions and helping them tackle any challenges that they might have.
This is a hybrid position. Our office is in Limerick and is available to everyone who would like to work from the office, whether regularly or occasionally. The position is suitable only for candidates based in Ireland.
In this role, you will:

- Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
- Reconcile orders against contract parameters ensuring proper license configurations and pricing
- Prepare quotes and book orders of diverse complexity to ensure proper invoicing
- Manage pipeline by tracking all customer activity, from prospect to deal closure
- Maintain an updated sales forecast in SalesForce.com
- Handle customer inquiries through to resolution while building up our customers' awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
- Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

Your background:

- Proficiency in German and English; Other European language is a plus
- Good command of Excel with the ability to easily interpret mathematical information
- Results-driven, with a customer-first mentality and eager to learn
- Strong communication, consultative, and influencing skills
- Proven team player
- Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
- Strong attention to detail, following and improving processes

Additionally, it would be beneficial if you have:

- Background in contract renewals, sales operations, or account management within an enterprise environment
- Relevant educational background in technology, business, economics, or similar.

If this sounds like you and fits your experience and career goals,we'dbe happy to chat.
Compensation:

- Generous remuneration package
- Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health:

- 25 vacation days annually
- Birthday day off
- Community service time off
- International Women's Day – March 8 is an official holiday for all employees
- Pension plan
- Group life assurance
- Income protection coverage in case of long-term illness or injury
- Private health insurance
- Hybrid working
- Cycle to Work scheme – tax-efficient bike and equipment purchase

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