Mobile App Product Owner

2 weeks ago

Dublin, Dublin City, Ireland National Transport Authority NTA Full time

Duties and Responsibilities The principal duties and responsibilities of the Mobile App Product Owner will include the following: Create and maintain the product roadmap(s) and prioritise the backlog of features; Write and review user stories for new features and enhancements; Ensure all new features and enhancements are comprehensive, unambiguous, aligned with NTAs needs, and sufficient defined so that they can be implemented by external suppliers; Work with external suppliers app development teams to improve usability and accessibility of mobile apps; Review and approve supplier deliverables, including prototypes, wireframes, and app releases; Engage with internal stakeholders (Customer Experience (CX), Information and Communication Technology (ICT), User Interface (UI)/User Experience (UX) Lead, Operations, etc.) to gather requirements and to define new features and enhancements for subsequent implementation by external suppliers; Work with the Transport Technology Test Team to ensure all new features and enhancements are understood and sufficiently documented for testing purposes; Gather user feedback, perform market research, and analyse app usage data to inform product decisions and backlog prioritisation; Work with suppliers to identify opportunities for performance optimisation, bug fixes, and feature improvements; Ensure that enhancements to the app/product meet expectations for usability, performance, and functionality; Ensure that app/product documentation is appropriately documented and maintained; and Work closely with Transport Technology Operations, including attending meetings to give updates about the roadmap and backlog and working with the Supplier Relationship Lead to ensure the app/product operates and is maintained within agreed service levels. Note:The functions and responsibilities initially assigned to the position is based on the current organisational requirements and may be changed from time to time. The person appointed requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of an NFQ level 7 qualification in computing, engineering, information technology or a related technical discipline; Have a minimum of 5 years recent satisfactory experience working in a product owner role overseeing the design of mobile app(s); Have substantive experience in defining user stories and wireframes for implementation by mobile app developers; Have substantive experience in requirements capture and analysis, and developing clear, concise, and comprehensive requirements for new features/enhancements; and Have substantive experience in analysing user behaviour and using this insight to modify app features or design new features. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also: Have experience as a product owner of an app that includes in-app payments via debit/credit card or mobile wallet; Have experience analysing the use of various app features by end users and using such data to inform future enhancements; Have experience of tools such as JIRA, Figma and Trello or similar; and Have experience in working with outsourced app development teams. Skills: Upholds high standards of honesty and ethics Has high levels of expertise Builds and maintains contact with colleagues

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