Finnish Technical Support Associate
1 day ago
Technical Support Associate – Finnish - 12 months
Overview
My client is multinational medical devices and health care company based in Galway, Ireland, they are hiring for an Finnish speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department Technical Support division.
Primary Responsibilities and Duties
- Receive inbound Customer calls and email communications and address in a professional and friendly manner.
- Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
- Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
- Communication of complaint investigation conclusions to customers through written reports and phone conversations.
- Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
- Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.
- To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
- Develop and maintain areas of expertise in product specialisms required for role, sharing and expanding knowledge within the Technical Support team
Requirements
·Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e.but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
·Fluent Finnish is essential for this role.
·The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
·Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues.
·Demonstrates an understanding of the requirements of technical writing.
·Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
·Strong written and verbal communication skills
·The role is office based but a degree of flexibility is required.
·Ability to take ownership, organise workload and change priorities quickly
·Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead.
If interested, please forward your most updated CV to sean.keating@cpl.ie
#LI-SK3
#CplSeanKeating
#J-18808-Ljbffr
-
Associate Solution Support Engineer
3 days ago
Galway, Ireland SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose...
-
Dublin, Galway, Cork, Ireland RPS Group Full timeAt RPS, our Mechanical & Electrical engineering business is experiencing strong exciting growth, and we are now recruiting for a Senior Associate / Technical Director to help manage and grow our M&E Department, ideally based in our Dublin office, but not essential as we can be flexible for the right candidate. In this role, you will be an integral part of...
-
Associate Civil Structural Engineer
1 week ago
Galway, Ireland Hays Specialist Recruitment Ireland Ltd Full timeYour new company This multidisciplinary consultancy in Galway City has a vacancy for an Associate Civil Structural Engineer to join their rapidly growing team. Examples of their work can be seen across the region, including residential developments, healthcare, education and civil projects. This is a great opportunity for those individuals that are looking...
-
(High Salary) Bridges Associate Director
2 hours ago
Galway, Ireland GreenJobs Ltd Full timeTitle: Associate Director (Bridges Division) Location: Dublin or Cork Arrangement: Hybrid with flexitimes Please note: All applicants MUST comply with the essential requirements and be based in Ireland or the UK to be considered. The hiring company is one of the world’s leading providers of engineering professional consulting and support services with...
-
▷ 3 Days Left! Associate R&D Engineer
5 days ago
Galway, Ireland Cpl Healthcare Full timeAssociate R&D Engineer Responsibilities: 1. Plan and execute Design Verification testing in a GxP environment. 2. Perform data analysis and test reporting. 3. Collaborate on defining evaluation and testing strategies for product/process changes. 4. Support regulatory submissions. 5. Create and/or update component specifications. 6. Investigate product...
-
Galway, Ireland Boston Scientific Gruppe Full timeAt Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and to the healthcare...
-
Bridges Associate Director
1 week ago
Galway, Ireland GreenJobs Ltd Full timeTitle:Associate Director (Bridges Division) Location:Dublin or Cork Arrangement:Hybrid with flexitimes Please note:All applicants MUST to comply with the essential requirements and be based in Ireland or the UK to be considered The hiring company is one of the world’s leading providers of engineering professional consulting and support services with...
-
Associate Production Manager
1 week ago
Galway, Ireland Boston Scientific Gruppe Full timeDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and...
-
Galway, Ireland Boston Scientific Gruppe Full timeGlobal Sourcing Technical Project Manager II Onsite Location(s): Galway, G, IE Additional Locations: Ireland-Cork; Ireland-Clonmel Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
-
Galway, Ireland GreenJobs Ltd Full timeTitle: Levels of experience being considered as follows 1. Environmental Scientist (mid level) - from 3 years' post graduation working experience; 2. Senior Environmental Scientist - from 5 years' post graduation working experience; 3. Principal Environmental Scientist - from 8 years' post graduation working experience; 4. Associate Environmental Scientist...
-
IT Support Specialist
1 week ago
Galway, Ireland Reperio Human Capital (Ireland) Ltd Full timeIT Support Specialist Contract | €240-€300/day | Galway | Hybrid A client of mine is seeking a skilled IT Support Specialist to join their team in Galway. This role will focus on providing Level 2 and 3 support, troubleshooting complex technical issues, and contributing to IT infrastructure projects in a hybrid work environment. Responsibilities: Provide...
-
HR Support II
2 weeks ago
Galway, Ireland Medtronic Vascular Galway UC Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic At Medtronic, we value what makes you unique. Be part of a company that thinks...
-
Applications Support Engineer
1 week ago
Galway, Ireland CompuStaff Full timeApplication Support EngineerLocation: GalwayAre you ready to take the next step in your career? Compustaff Recruitment seeks a talented Application Support Engineer to join a progressive, inclusive, and innovative organization in Galway. This is a fantastic opportunity to be part of a supportive team where your contributions will make a real impact, and...
-
Technical Sales West of Ireland
6 days ago
Galway, Ireland Collins McNicholas Recruitment Full timeTechnical Sales - West of Ireland The Technical Sales Rep's primary role is to sell equipment including factory-specific solutions which will include Laser Marking, Inkjet, Thermal Transfer, Labelling, Vision and Factory Automation solutions to the manufacturing base in this designated territory. Supported by our National Sales Manager, you will work with...
-
Technical Life Cycle
3 days ago
Galway, Ireland Life Science Recruitment Full timeTechnical Life Cycle & Engineering Manager Job title: Technical Life Cycle & Engineering Manager Location: Ballybrit, Galway – Hybrid working model Benefits: Excellent salary, bonus, pension, healthcare and opportunity to grow your career with hugely exciting Medical Device organisation. About the role: The role leads a multi-functional team in the...
-
Cloud Engineering Technical Leader
5 days ago
Galway, Ireland Cisco Systems, Inc. Full timeArea of Interest: Cloud and Data Center Job Type: Professional Job Id: 1430710 About Cisco Global Demo Engineering: The Cisco Global Demo Engineering (GDE) team’s primary directive is to help our sellers and partners accelerate their sales by providing Customers, Partners, and Cisco Employees with a way to Experience Cisco Solutions. By demonstrating...
-
Solution Support Engineer
9 hours ago
Galway, Ireland SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
IT Technician
1 week ago
Galway, Ireland Intellect Full timeIT Support Technician Location: Parkmore, Galway (Onsite – Parkmore East & Parkmore West) Contract Start Date: Immediately Contract Term: 3 months (with potential for extension/permanency) Working Hours: Monday – Friday, 8:00 AM – 4:30 PM Job Overview: We are looking for a skilled IT Client Services Technician to provide first and second-level support...
-
Technical Sales Manager
2 days ago
Galway, Ireland SPEEDECK Full timeEstablished in 1994, Anecto is a leading Electronic Engineering provider of service solutions to the power conversion industry. Its comprehensive range of services includes repair and refurbishment, training, technical support, and parts management. We are committed to the achievement of a carbon-neutral planet – our solutions today extend the life and...
-
Senior Line Support Technician
1 week ago
Galway, Ireland CareerWise Recruitment Full timeA Permanent Senior Line Support Technician is required by CareerWise Recruitment for our Galway based client. Reporting to the Team Leader/Group Production Lead, the Senior Line Support Technician will have responsibility for optimizing and maintaining performance. In this role the Senior Line Support Technician will have valuable technical knowledge of...