Administration Specialist- IT
4 weeks ago
Administration Specialist- IT Our client, a successful IT Network Support company based in Plassey, Limerick, are seeking a self-driven and highly motivated Administration Specialist-IT, with exceptional communication skills, to join their dynamic team. This Administration Specialist will play a critical role in dispatch and ticket management within the team, and will possess energy, willingness to learn, customer service experience, and an assertive, proactive attitude to contribute effectively to the team and companys goals. The Role: As Administration Specialist your primary role will be working in dispatch using the CRM System, and dispatch duties are crucial for ensuring smooth operations and timely responses to customer needs. This role involves coordinating the technical support team, managing customer interactions, and maintaining service level agreements (SLAs). The ideal candidate acts as the first point of contact for inbound calls and tickets, records new tickets, triages tickets. Responsibilities to include: *Answer inbound calls and tickets, record new tickets, or answer queries on existing tickets *Triage tickets to engineer queues *Liaise with Operations Manager, Service Desk Supervisor and technical team *Communicate information to customers *Track, monitor and control SLAs *Track and monitor call volumes and work with tech lead to ensure correct priorities and escalation if required *Co-ordinate, update and maintain customer records via company system *Offer administrative assistant with the day-to-day schedule and running of the business *Administration support in areas of sales, purchasing and accounts *Maintain all electronic and manual filing assigned *Assist with planning and organising schedules of management and other team members *Organise Travel Arrangements *Assist with company Health & Safety awareness requirements *Work with management to deliver all projects in line with the organisational strategy *Technical knowledge an advantage but not essential in this position, in house training will be provided on ticketing system and knowledge required. Full understanding of Customer Contracts, Agreements, Engineer Work Types and SLAs will be provided during training. Skills & Experience that we need: *Business Degree, HETAC qualification, or relevant Customer Service or Administrative experience *Minimum of 1 to 2 years experience working in a busy office or work environment *Language skills must be fluent in English, both verbal and written *Excellent telephone manner and a confident communicator *Proficient in ability to use CRM packages and other equivalent administrative applications *Excellent planning and organisational skills with attention to detail *Ambitious, energetic, and motivated individual *Possess the ability to work with multiple departments and the ability to work independently and using own initiative *Previous knowledge in an IT company an advantage *Technical knowledge an advantage but not essential in this position, in house training will be provided on ticketing system and knowledge required. Full understanding of Customer Contracts, Agreements, Engineer Work Types and SLAs will be provided during training. The Offer: This is a permanent position with salary expected to be in the €27K - €30K range, depending on the candidates experience and qualifications, with career progression opportunities. This role is based fully onsite in Plassey Limerick and hours of work are Monday to Friday 9:00am to 5:30pm. You will be working in an environment geared towards performance with a forward-thinking company that values the contribution of every individual. You will be offered an exciting, fast-paced working environment, a culture of teamwork and the opportunity to play a vital role in company growth. How to Apply: If you are interested in applying, or want to know more about this role please contact, Orlaigh FitzGerald-Quinn in Cpl Limerick on or email your CV to . For a full list of our open jobs, please have a . #LI-OF1 Skills: 'CRM' 'IT' 'Telecoms' 'Dispatch' 'SLA's 'Adm'. 'Tech'. Benefits: Paid Holidays Parking Pension Permanent Health Insurance
-
Administrative Support Specialist
4 days ago
Ennis, Clare, Ireland beBeeAdministrative Full timeThe role of Administration Officer is a key position within our organization. As an Administration Officer, you will be responsible for providing administrative support to the team in various capacities.Main Responsibilities:Provide general office duties including data entry, document preparation and maintenance of recordsSupport the team in the...
-
Accounting Administrator
1 day ago
Ennis, Clare, Ireland beBeePayroll Full time €45,000 - €60,000Job Title: Payroll SpecialistAbout the Role:We are seeking a detail-oriented professional to join our team as a Payroll Specialist. As a key member of our finance department, you will be responsible for processing weekly and monthly payroll runs accurately and within strict deadlines.This is an exciting opportunity to work in a proactive and socially...
-
Supply Chain Specialist
7 days ago
Ennis, Clare, Ireland beBeeSupplyChain Full timeSupply Chain SpecialistWe are seeking a skilled Supply Chain Specialist to join our team. As a key member of the operations department, you will be responsible for planning and managing the flow of goods from suppliers to customers.Key Responsibilities:Forecasting and Demand Planning: Develop accurate forecasts of product demand based on historical data and...
-
Lead Payroll Administrator
3 days ago
Ennis, Clare, Ireland beBeePayroll Full time €45,000 - €55,000Job Title: Payroll SpecialistAre you a detail-oriented professional with a passion for numbers and a drive to deliver exceptional results? We are seeking a skilled individual who brings more than just technical expertise - you'll be a strong communicator, a reliable team player, and someone who is excited to contribute to a fast-paced, growing...
-
Administrative Accounts Payable Professional
2 weeks ago
Ennis, Clare, Ireland beBeeaccounts Full timeAccounts Payable Specialist OpportunityMy client, a leading organization, is seeking an experienced Accounts Payable Specialist to join their team. Reporting directly to the Financial Director, this role requires a highly motivated and organized individual who will work closely with vendors, the finance team, and internal departments to ensure seamless...
-
Talent Acquisition Specialist
3 weeks ago
Ennis, Clare, Ireland TTM Healthcare Solutions Full timeTTM Healthcare Solutions is recognised as the largest healthcare talent solutions specialist in Ireland We are currently recruiting for aTalent Acquisition Specialist, to join our tribe based in TTMs Ennis HQ, with flexible working from home options after an initial period. This role is perfect for someone with a clerical or sales background and experience...
-
Talent Acquisition Specialist
3 weeks ago
Ennis, Clare, Ireland TTM Healthcare Solutions Full timeTTM Healthcare Solutions is recognised as the largest healthcare talent solutions specialist in Ireland We are currently recruiting for a Talent Acquisition Specialist, to join our tribe based in TTMs Ennis HQ, with flexible working from home options after an initial period.This role is perfect for someone with a clerical or sales background and experience...
-
Talent Acquisition Specialist
6 days ago
Ennis, Clare, Ireland Ttm Healthcare Solutions Full timeTTM Healthcare Solutions is recognised as the largest healthcare talent solutions specialist in Ireland We are currently recruiting for aTalent Acquisition Specialist, to join our tribe based in TTMs Ennis HQ, with flexible working from home options after an initial period.This role is perfect for someone with a clerical or sales background and experience in...
-
Part Time Financial Support Specialist
2 days ago
Ennis, Clare, Ireland beBeeAccounts Part time €20 - €25Accounts Administrator OpportunityWe are seeking a highly skilled Accounts Administrator to join our team. As an Accounts Administrator, you will be responsible for providing administrative support to the accounting function.The role will involve:Providing excellent customer service to internal and external customers.Processing accounts payable and...
-
Data Solutions Specialist
4 days ago
Ennis, Clare, Ireland beBeedatabase Full timeJoin a dynamic team as a Database Administrator. The Strategy and Transformation Team is responsible for major projects, participating in strategic transformations. We are looking for a detail-oriented individual to support the ERP migration from SAP R3 to SAP S4.A key focus of this role will be to identify inconsistencies or discrepancies in customer data....