Guest Relations Manager

7 hours ago


Dublin, Ireland Marlin Full time

Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of London and Dublin. We have an exciting opportunity for a Guest Relations Manager to join our highly successful team here in Marlin Dublin. Our Guest Relations Manager will support our Leadership team by owning the guest experience and digital feedback.
Essential Experience

- Prior experience in front facing guest relations
- An understanding of hotel operations: housekeeping, F&B, M&E & Front Office
- Understanding the current market and an idea of our competitors
- Excellent verbal and communication skills
- Clear communication skills, enabling you to effectively manage relationships cross departmentally

Key Responsibilities

- Enhance and evolve the guest experience in the lobby
- Ensuring there is constant engagement with guests and presence in front facing areas
- Resolving guest queries and complaints in a thorough manner
- Responding to guest feedback in a timely manner
- Owning the digital feedback experience
- Identifying cost effective ways to enhance the guest experience
- Ensuring communication remains transparent both with your team and with senior stakeholders

What’s in it for you?
Marlin is an international award winning group comprising of 6 serviced apartment properties, and 2 hotels. We are actively growing with 2 further hotels planned for the coming months. We offer exclusive training programmes and incredible career development. To make your life working in hospitality easier, we are proud to offer permanent roles, working straight shifts, 5 days out of 7. The normal hours of work are 40 hours each week. You will need to be flexible with the dates and times you are able to work.
Hotel: Marlin Hotel Dublin
Location: 11 Bow Lane East, St Stephen’s Green, Dublin 2
Contract: Permanent Contract subject to a 6-month probation period.
Hours: Full Time 40 hours per week
Shift Pattern: Monday to Sunday
Work Authorisation: Ireland(required)
Job Types: Full-time, Permanent
Pay: €32,000.00-€35,000.00 per year
Schedule:

- 8 hour shift

Work Location: In person


  • Night Manager

    7 days ago


    Dublin, Ireland Maldron Hotel Parnell Square Full time

    We are looking for a talented individual with experience in management within the hospitality industry. Objective of Role: Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotels targets. About the Role: As a Night Manager you will be responsible for the Hotel...


  • Dublin, Ireland Meta Full time

    Meta is seeking a Director of Industrial Relations to lead a team of Industrial Relations Business Partners to support various countries across the EMEA Region. The ideal candidate will contribute with both hands-on and strategic support of our country managers in managing Works Councils, facilitating productive social dialogue with employee representatives,...

  • Assistant Food

    6 days ago


    Dublin, Ireland Metro Hotel Dublin Airport Full time

    Metro Hotel Dublin Airport, a 4* hotel just minutes from Dublin Airport is currently recruiting an experienced Assistant Food & Beverage Manager Reporting to the Food & Beverage Manager you will convey a positive and professional image of the hotel to both customers and colleagues in an efficient, friendly and helpful manner, while ensuring that all duties...


  • Dublin, Ireland Centrica plc Full time

    Employee Relations Manager page is loaded Employee Relations Manager Apply locations Dublin time type Full time posted on Posted 6 Days Ago time left to apply End Date: January 21, 2025 (7 days left to apply) job requisition id R0066473 Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how...


  • Dublin, Ireland O'Callaghan Collection Full time

    About Us: O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres. Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in...

  • Duty Manager

    7 hours ago


    Dublin, Ireland Holiday Inn Dublin Airport Full time

    The Hotel: The newly constructed 421 bedroom, 4 Star Holiday Inn Dublin Airport, is Ireland's newest and largest Branded Hotels. Holiday Inn Hotels is an IHG Hotel. We have a great opportunity for a duty manager to join the team at the Holiday Inn Dublin Airport. We are recruiting an experienced Duty Manager to join our new team. We are looking for an...

  • Spa Therapist

    6 days ago


    Dublin, Ireland The Shelbourne Hotel Full time

    Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and...

  • Hotel Manager

    7 days ago


    Dublin, Ireland Red D Recruitment Full time

    Red D are recruiting a Hotel Manager for a leading 4-star hotel in Dublin City Centre. We are seeking an energetic and experienced Hotel Manager / Deputy Manager to lead a dedicated team and oversee all aspects of hotel operations. This is an exciting opportunity to be part of a thriving hospitality environment where your leadership will make a significant...


  • Dublin, Ireland NYX Hotel Dublin Full time

    Be Yourself Be a Champion for Your Team Be Leonardo Youll be the backbone of the team as AssistantFood & Beverage Manager, as youll be working with your Head of Department to motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because youll be stepping into a busy role! Youll be managing daily operations,...


  • Dublin, Ireland Camden Recruitment Partners Full time

    We are currently partnering with a global alternative asset manager that is expanding its wealth product offering. The Position: You will work closely with the Global Head of Investor Relations and be part of the Investor Service Oversight team. You will assist in the implementation and enhancement of oversight models, ensuring best-in-class client...


  • Dublin, Ireland The Morgan Hotel Full time

    Are you a hospitality professional with exceptional leadership skills and a passion for delivering outstanding guest experiences? The Morgan Hotel is seeking a dedicated and motivated Assistant Front Office Manager to join our dynamic team. Located in the heart of Temple Bar, we pride ourselves on providing top-tier service and creating unforgettable stays...


  • Dublin, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job. Software Development Manager, Amazon Relational Database Services View more categories View less categories Sector Technology Role Manager Contract Type Permanent Hours Full Time DESCRIPTION The AWS Relational Database Service (RDS) team is looking for a Software Development Manager in Dublin,...


  • Dublin, Ireland Minor International Full time

    This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Facilities Department (Maintenance) as Assistant Manager. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner. Specific...

  • Key Leader | Dublin

    7 hours ago


    Dublin, Ireland Lululemon Athletica Full time

    lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,...


  • Dublin, Ireland Accor Hotels Full time

    Company Description The Hoxton, Dublin The Hoxton is gearing up to open its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. We’ll be calling central Dublin home but first we need to pull...


  • Dublin, Ireland Big Sandy Superstore Full time

    Customer Relations Specialist Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their...

  • Duty Manager

    6 days ago


    Dublin, Ireland Clayton Hotel Charlemont Full time

    Duty Manager Clayton Hotel Charlemont We have a fantastic new vacancy for Duty Manager in the excellent Clayton Hotel Charlemont Objective of the Role Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles. Key Duties...


  • Dublin, Ireland Ryanair Full time

    Description Ryanair are currently recruiting for an Operations Manager to join the Ground Ops Team of Europe’s Largest Airline based at Dublin Airport. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. The Op’s Manager will be responsible for both Front of House and...

  • Senior Events Manager

    7 hours ago


    Dublin, Ireland Link Personnel Services Full time

    Our client, a large, international law firm, requires a Senior Events Manager to cover a 12-month Fixed Term Contract position. This role offers an excellent salary and benefits and would suit an experienced Events professional. Experience working within a professional services environment working on a busy events schedule is a necessity. Speak to Emma...


  • Dublin, Ireland Cpl Resources - Finance Full time

    Product and Investor Relations - Global infrastructure Fund The role will support our clients infrastructure and real assets platform investing in co-investment, secondary and primary infrastructure and real asset transactions globally. Responsibilities will consist of providing support to senior specialists for infrastructure and real asset products across...