Commercial Account Handler

5 days ago

Waterford, Ireland Hunter Savage Full time

Overview

Job Title: Account Handler – Commercial

Description: We are hiring for our client, a well-established insurance brokerage, who are seeking an experienced Account Handler to join their Mid-Large Operations Team. This is an exciting opportunity to manage a portfolio of commercial clients, providing end-to-end servicing while supporting account retention, business growth, and operational efficiency.

The role is ideal for someone with strong commercial insurance knowledge, excellent client relationship skills, and a proven track record in managing and retaining commercial accounts.

Top 3 Things to Know About this Job

- Manage a portfolio of mid-to-large commercial clients with end-to-end servicing responsibilities
- Hybrid working opportunities and a vibrant, collaborative team environment
- Competitive salary, benefits, and support for professional development and industry qualifications

The Role

- Provide ongoing servicing to existing clients and manage relationships throughout the renewal cycle
- Analyse client needs and identify opportunities to enhance their risk management structures
- Identify cross-selling opportunities and support the Sales team
- Present and negotiate client accounts with insurers, ensuring accurate and timely placement of risks
- Maintain clear and accurate client records on Applied Relay, including file notes and documentation
- Monitor business metrics including new business, renewals, fees, commissions, and margins
- Attend client meetings alongside the Sales team and provide technical support
- Lead and participate in business projects as required
- Stay informed of insurer appetites, competitor activity, and market trends
- Ensure compliance with all regulatory and legal requirements, including Central Bank codes and internal procedures

The Person

- 3+ years’ experience in commercial broking or relevant insurance operations
- Strong technical knowledge across commercial insurance lines including:
- Marine / Cargo (desirable)
- Property & Business Interruption
- Employer’s/Public/Products Liability
- Motor Fleet / Motor Trade
- Professional Indemnity
- Management Liability (Directors & Officers, Employment Practices)
- Cyber Liability Insurance
- APA / CIP qualified or working toward qualifications
- Excellent understanding of client businesses and industry sectors
- Proven track record in account management, retention, and delivering excellent customer service
- Strong knowledge of regulatory and legal requirements in insurance

The Rewards

- Market competitive salary with bonus potential
- Hybrid working opportunities
- Pension and associated benefits
- Stock purchase schemes for employees
- Insurance exam support scheme including paid study leave
- Discounted personal insurance
- Active sports & social club and vibrant working culture
- Employee Assistance Programme (EAP)
- Onsite parking

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