Front office Manager

1 week ago

Ennis, Ireland Richard Lynch Consulting Limited Full time

Full job description We are currently recruiting an experienced Front Office / Reservations Manager for our client, a busy 4* Hotel in Co Clare We are searching for an experienced Front Office Manager to lead the Front Office team and ensure the maximisation of all hotel bedroom sales opportunities are met. Reporting to the GM. Main Duties: Oversee all front office operations including reception, reservations and night audit Lead, motivate, and develop the front office team Develop and implement SOPs for consistent service delivery Handle VIP guests and special requirements with discretion and excellence Excellent attention to detail and the ability to motivate self and team. Strong, professional communication skills are essential, both oral and written. The ability to work under pressure, on their own initiative and have a passion for the hospitality business. Managing the Revenue and Reservations process in the department to ensure all team members can carry out their duties in a timely manner. Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded. Responsibility for both individual and group bookings. Performing regular checks on future individual & group bookings. Working with the Sales team to identify leads and pass to the appropriate sales person. Manage No-show and cancellation reservations & process charges according to hotel policy. Compile weekly/monthly/annual reports in line with the hotel requirements. To constantly liaise with housekeeping department to ensure all guests request are actioned. Ensure Front Office department are fully aware of all Promotions /Packages. Work closely with the Sales & marketing team for best practice. To work with the GM to fully understand and take direction on rates changes & Yield strategy. To understand the Budgeting systems & procedures in place in line with the overall Business strategy and commercial goals. Candidates should have minimum 2 years experience as Front Office Manager in a similar 4* Hotel property. Candidates require current legal status to work in Ireland without restrictions Skills: Front Office Manager, Hotel Operations, Rooms Sales. Reservations Manager, Revenue Manager ,Yield management. Rooms Budget Benefits: Meal Allowance / Canteen Paid Holidays parking Expenses To apply for this role forward current CV to For further details call Richard at Skills: Hotel Management Rooms Division Management Guest Relations Front Office Management Reception manager Front of House Revenue Benefits: Meal Allowance / Canteen Paid Holidays Parking

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