![Amazon](https://media.trabajo.org/img/noimg.jpg)
Only 24h Left Incident Management
20 hours ago
Incident Management - Incident Manager, Central Technical Operations Services (CTOS)
Job ID: 2869936 | Amazon.com Services LLC
Amazon Central Technical Operations Services (CTOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents. The work we do to mitigate these incidents helps to ensure our customers have a seamless experience. Our Incident Managers are front-and-center in driving down event duration by utilizing their operational experience, knowledge of best practices, and effective usage of incident management tools.
We’re looking for Incident Managers who have owned or participated in operational and/or incident management for at least one large-scale enterprise. The Amazon Retail Website is complex and constantly changing; it operates across dozens of countries, consists of thousands of cloud-based services, is built and maintained by tens of thousands of engineers, and serves hundreds of millions customers. When it experiences major issues, part of your job will be to respond to it within minutes and ensure the best course of action is taken. This experience will expose you to all things Amazon.
Our Incident Managers are encouraged to build solutions to problems while sharing the benefit of those solutions with other service teams. This is an excellent opportunity to join one of Amazon’s world-class teams, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused technical innovation.
This position will be part of a globally distributed team of 20+ Incident Managers and Engineers across Austin, Dublin, and Sydney to allow for 24x7 coverage. Each group will work 10 hour shifts for 4 days a week. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.
Responsibilities
1. Be a technology evangelist and use your deep knowledge to solve business problems
2. Reduce mean time to resolution for all incident types
3. Design and/or build world class listening systems
4. Adapt and improve operations management systems and processes to accommodate rapidly increasing growth
5. Participate in Agile sprints to evolve business processes and technologies
6. Create and review documentation, design new standard operating procedures
7. Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
8. Automate tasks through creation and maintenance of scripts and tools
9. Respond to and complete customer requests within SLA via a trouble ticketing system
10. Take part in a “follow the sun” rotation split between Austin, Dublin and Sydney sites, including weekends and holidays
11. Mentor peers in your areas of technical and operational strength
12. Participate in the interviewing process
BASIC QUALIFICATIONS
1. Bachelor’s degree in Computer Science or at least 7 years of relevant experience in a large-scale online technical operations environment
2. Experience maintaining a high standard of operations in a large scale environment
3. Development/scripting skills in at least one interpreted language (e.g. Java, Python) as well as shell
4. Working experience in Linux and networking fundamentals
5. Excellent troubleshooting skills and a commitment to document findings
6. Experience driving collaborative projects from conception to delivery
7. Experience in Agile/Scrum or related collaborative workflow
PREFERRED QUALIFICATIONS
1. Experience leading and managing large conference calls
2. Knowledge of routing protocols to help facilitate troubleshooting and remediation of networking issues
3. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
4. Effective prioritization and time management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr
-
▷ Only 24h Left! Heating Engineer
7 days ago
Dublin, Ireland Centrica plc Full timetime left to apply End Date: January 20, 2025 (26 days left to apply) job requisition id R0067014 Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system...
-
▷ Only 24h Left: H&S Advisor
5 days ago
Dublin, Ireland MATRIX Recruitment Group Full timeWhat you need to know Matrix Recruitment are actively recruiting for a H&S Advisorfor our client a leader within the engineering sector in County Dublin This is a permanent, days role Your new job Key duties & responsibilities: Develop, implement, and monitor Health & Safety policies, procedures, and risk assessments. Conduct regular site inspections and...
-
Technology Service/Incident Manager
5 days ago
Dublin, Ireland Morgan McKinley Full timeTechnology Service/Incident Manager €60,000 - €70,000 + Benefits Package We are proud to be partnering with a leading global financial organisation in the technology space. They are currently seeking an experienced Technology Service/Incident Manager to join their dynamic team, reporting to senior stakeholders. In this role, you'll work at the forefront...
-
Technology Service/Incident Manager
5 days ago
Dublin, Ireland Morgan McKinley Full timeTechnology Service/Incident Manager €60,000 - €70,000 + Benefits Package We are proud to be partnering with a leading global financial organisation in the technology space. They are currently seeking an experienced Technology Service/Incident Manager to join their dynamic team, reporting to senior stakeholders. In this role, you'll work at the forefront...
-
▷ [Only 24h Left] QSHE Regional Manager
2 weeks ago
Dublin, Ireland Celtic Careers Full timeQSHE Manager About the Role: As the new QSHE Manager, you will be a key driver in shaping a positive, safety-first culture across operations. Reporting to the Regional Director and with a strong partnership with the QSHE Director, youll help deliver the businesss QSHE strategy, ensuring we not only meet, but exceed, critical Occupational, Process Safety,...
-
Technology Service
6 days ago
Dublin, Ireland Morgan McKinley Full timeTechnology Service/Incident Manager €60,000 - €70,000 + Benefits Package We are proud to be partnering with a leading global financial organisation in the technology space. They are currently seeking an experienced Technology Service/Incident Manager to join their dynamic team, reporting to senior stakeholders. In this role, you'll work at the...
-
Only 24h Left: DevSecOps Monitoring SME
3 weeks ago
Dublin, Ireland Test Triangle Limited Full timeLocation: Dublin based candidates only as they would be required to work from office when required. Primary Skill: Ansible, Terraform, Azure DevOps Secondary Skill: JFrog, SonarQube Job Description 1. Define and execute a monitoring solution that includes monitoring, alerts, auto incident creation, and tracing. 2. Support for creation and integration of...
-
Dublin, Ireland MATRIX Recruitment Group Full timeWhat You Need to Know Matrix Recruitment is currently recruiting for a Client Services Manager to join a global leader in the financial services sector. This position will be based in either Dublin or Limerick and offers a hybrid working model. In this role, you will manage a portfolio of clients, ensuring a seamless delivery of Transfer Agency services. You...
-
Dublin, Ireland Amazon Full timeABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS...
-
▷ 3 Days Left: Major Incident Manager
3 weeks ago
Dublin, Ireland JPMorgan Chase & Co. Full timeJoin our rapidly expanding Chase brand as a Major Incident Manager, where you'll manage incidents in a high transaction throughput technology context. We're seeking a customer-focused, analytical thinker who thrives on solving complex problems and promoting the right outcomes for our customers. You'll be part of a global team providing 24/7/365 support,...
-
[Only 24h Left] Lead Technican, PSO
2 weeks ago
Dublin, Ireland AdsWizz Full timeTechnician, Production Services Operations Who We Are: SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and...
-
[3 Days Left] Incident Management
1 week ago
Dublin, Ireland Amazon Full timeIncident Management - Incident Manager, Central Technical Operations Services (CTOS) Job ID: 2869928 | Amazon.com Services LLC Amazon Central Technical Operations Services (CTOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe by providing...
-
Major Incident Manager
5 days ago
Dublin, Ireland J.P MORGAN S.E Dublin Branch Full timeJob Description Join our rapidly expanding Chase brand as a Major Incident Manager, where you'll manage incidents in a high transaction throughput technology context. We're seeking a customer-focused, analytical thinker who thrives on solving complex problems and promoting the right outcomes for our customers. You'll be part of a global team providing...
-
[Only 24h Left] QHSE Advisor
1 week ago
Dublin, Ireland MITIE Facilities Management Full timeQHSE Advisor Team Operations | Permanent Contract Who is Mitie? Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services,...
-
Dublin, Ireland Amazon Full timeIncident Management Engineer, AWS Incident Detection and Response Job ID: 2882806 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The...
-
Incident & Problem Manager New Remote USA
2 weeks ago
Dublin, Ireland LetsGetChecked Full timeLetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription...
-
▷ Only 24h Left: Idam Technical Specialist
3 weeks ago
Dublin, Ireland Bank of Ireland Group Full timeWhat is the opportunity? This is an opportunity for the successful candidate to join the Bank's growing Identity and Access Management Team. Our team, comprised of three other Identity and Access Management (IAM) Engineers and one manager, are tasked with supporting the Bank in maturing and expanding our Identity Governance processes using SailPoint...
-
Only 24h Left! Graduate Talent Manager
2 weeks ago
Dublin, Ireland ACCPRO Full timeI’ve partnered with a leading professional services firm to assist with recruiting for a Graduate Talent Manager. This role is responsible for managing the firm’s grad recruitment processes and promoting the brand within universities. The ideal candidate will have 3-5 years experience in a similar role within professional/corporate...
-
Only 24h Left! Senior Enterprise Risk Manager
2 weeks ago
Dublin, Ireland National Treasury Management Agency Full timeCareer Opportunities: Senior Enterprise Risk Manager (5432) Necessary arrangements can be made at interview stage to accommodate the needs of candidates with disabilities. If you are having difficulty uploading your CV online or in fully accessing any information on this site please email Recruitment@ntma.ie Reports to: Head of Enterprise Risk Job Type:...
-
Only 24h Left! Administration Assistant
1 week ago
Dublin, Ireland Osborne Full timeAdministration Assistant At Osborne, we are currently recruiting for an Administration Assistant for a construction and accommodation rental organisation based in South Dublin. This is a fantastic opportunity to join a successful business who are leading providers of new homes in Ireland. This role is fully onsite, and you will report directly into...