Technology Service/Incident Manager
5 days ago
Technology Service/Incident Manager €60,000 - €70,000 + Benefits Package We are proud to be partnering with a leading global financial organisation in the technology space. They are currently seeking an experienced Technology Service/Incident Manager to join their dynamic team, reporting to senior stakeholders. In this role, you'll work at the forefront of service delivery, ensuring operational compliance under the DORA framework while supporting the organisation's critical IT operations. Roles and Responsibilities Oversee the management and resolution of P1/P2 incidents, ensuring DORA-compliant reporting and communications. Assess incidents against DORA thresholds and notify key internal stakeholders promptly. Prepare regulatory notifications and ensure submission within 24 hours for qualifying incidents. Analyse recurring incidents and implement solutions to address root causes. Maintain and update documentation related to incidents, governance, and project deliverables. Collaborate with technology teams to streamline communication and operational processes. Provide incident and problem management reports for key stakeholders in London and Dublin regions. Facilitate onboarding of new applications, ensuring all attestations and documentation are in place. Drive improvements in communication strategies to ensure clarity and effectiveness during critical incidents. Job Requirements Education: Undergraduate Degree or Technical Certification required; Graduate Degree preferred. Experience: 3+ years in an Incident Management or Coordinator role, with exposure to IT service management frameworks. Technical Skills: Strong understanding of IT infrastructure and application platforms. Proficiency in creating infographics, presentations, and documentation. Familiarity with tools like Jira, Confluence, and incident management systems. Competencies: Exceptional communication skills, with the ability to simplify technical concepts. Strong organisational skills and the ability to manage multiple incidents and priorities effectively. Experience engaging senior executives and cross-functional teams. Preferred Knowledge: Exposure to Capital Markets or Securities Dealer Applications. Benefits Include Hybrid Working Model: Flexible arrangement with only 1 day per week required on-site in Dublin 2. Holidays: 25 days annual leave + public holidays, with the option to buy/sell up to 5 additional days. Pension: 8% cash pension allowance added to your salary. Health & Insurance: Comprehensive Private Medical Insurance (cover for dependents available at a reduced cost). Life Assurance at 4x base salary. Permanent Health Insurance. Additional Perks: Employee Assistance Programme, travel support schemes, and professional development opportunities. To apply for this exciting opportunity, click "Apply Now" or email Finlay at for more information. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES. Skills: Incident management problem resolution DORA
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Technology Service/Incident Manager
5 days ago
Dublin, Ireland Morgan McKinley Full timeTechnology Service/Incident Manager €60,000 - €70,000 + Benefits Package We are proud to be partnering with a leading global financial organisation in the technology space. They are currently seeking an experienced Technology Service/Incident Manager to join their dynamic team, reporting to senior stakeholders. In this role, you'll work at the forefront...
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Technology Service
6 days ago
Dublin, Ireland Morgan McKinley Full timeTechnology Service/Incident Manager €60,000 - €70,000 + Benefits Package We are proud to be partnering with a leading global financial organisation in the technology space. They are currently seeking an experienced Technology Service/Incident Manager to join their dynamic team, reporting to senior stakeholders. In this role, you'll work at the...
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Service Analyst
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Dublin, Ireland CPL Full timeJob Summary Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond...
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(Urgent) Service Analyst
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Dublin, Ireland Cpl Healthcare Full timeJob Summary Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond...
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[3 Days Left] Incident Management
1 week ago
Dublin, Ireland Amazon Full timeIncident Management - Incident Manager, Central Technical Operations Services (CTOS) Job ID: 2869928 | Amazon.com Services LLC Amazon Central Technical Operations Services (CTOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe by providing...
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Only 24h Left! Incident Management
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Dublin, Ireland Amazon Full timeIncident Management - Incident Manager, Central Technical Operations Services (CTOS) Job ID: 2869936 | Amazon.com Services LLC Amazon Central Technical Operations Services (CTOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe by providing...
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Cyber Incident
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Major Incident Manager
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Dublin, Ireland JPMorgan Chase & Co. Full timeThere’s never been a more exciting time to work in Technology; we have built a cloud native bank and we want to give talented people like you, an opportunity to work with us at the leading edge. The teams we build are as diverse and culture rich as the communities we serve, and we consider that to be a foundation stone for our thriving working...
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Dublin, Ireland Amazon Full timeIncident Management Engineer, AWS Incident Detection and Response Job ID: 2882806 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The...
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Major Incident Manager
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Dublin, Ireland J.P MORGAN S.E Dublin Branch Full timeJob Description Join our rapidly expanding Chase brand as a Major Incident Manager, where you'll manage incidents in a high transaction throughput technology context. We're seeking a customer-focused, analytical thinker who thrives on solving complex problems and promoting the right outcomes for our customers. You'll be part of a global team providing...
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Dublin, Ireland Amazon Full timeABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS...
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Dublin, Ireland Amazon Full timeTech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS) Job ID: 2791669 | Amazon Support Services Pty Ltd Amazon is seeking an exceptional Systems Engineer to join our world-class Central Technical Operations Services (C-TOS) team as an Incident Manager. As the first line of defense for maintaining high availability on the...
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Support Engineer
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Dublin, Ireland ENGINEERINGUK Full timeYou will need to login before you can apply for a job. Support Engineer - Incident Management, AWS Incident Response (AIR) DESCRIPTION AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling...
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▷ High Salary: Major Incident Manager
3 weeks ago
Dublin, Ireland J.P MORGAN S.E Dublin Branch Full timeJob Description Join our rapidly expanding Chase brand as a Major Incident Manager, where you'll manage incidents in a high transaction throughput technology context. We're seeking a customer-focused, analytical thinker who thrives on solving complex problems and promoting the right outcomes for our customers. You'll be part of a global team providing...
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Incident & Problem Manager New Remote USA
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Dublin, Ireland LetsGetChecked Full timeLetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription...
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Dublin, Ireland ENGINEERINGUK Full timeIncident Manager/Tech Ops Engineer, Central Technical Operations Services (C-TOS) DESCRIPTION Central Technical Operations Services (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident...
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Dublin, Ireland JPMorgan Chase & Co. Full timeJoin our rapidly expanding Chase brand as a Major Incident Manager, where you'll manage incidents in a high transaction throughput technology context. We're seeking a customer-focused, analytical thinker who thrives on solving complex problems and promoting the right outcomes for our customers. You'll be part of a global team providing 24/7/365 support,...
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Apply Now: Tech Ops Engineer
3 weeks ago
Dublin, Ireland Amazon Full timeTech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS) Amazon is seeking an exceptional Systems Engineer to join our world-class Central Technical Operations Services (C-TOS) team as an Incident Manager. As the first line of defense for maintaining high availability on the Amazon Retail Website, our C-TOS group provides...
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(Immediate Start) Support Engineer
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Dublin, Ireland Amazon Full timeSupport Engineer - Incident Management, AWS Incident Response (AIR) Job ID: 2865353 | Amazon Development Centre Ireland Limited AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly...
