Service Operations Vendor Co-Ordinator

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

- Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

- Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

Role Requirements

The Service Operations Vendor Co-ordinator is responsible for the operational oversight of third-party vendors delivering infrastructure logistics services to data centers, with a focus on rack deliveries. The position ensures vendors are compliant with SOPs, meet performance KPIs, and adhere to safety standards. This role provides a vital operational link between vendor activity in the field and the strategic oversight responsibilities of the Service Operation Lead.

Daily Operational Oversight

- Review vendor delivery schedules and confirm resource allocation for each site or delivery window.
- Act as point-of-contact for real-time delivery issues (e.g., access issues, delays, non-conformance).
- Conduct daily/weekly check-ins with vendor supervisors or coordinators.

SOP and Quality Compliance

- Verify that all vendor tasks follow the latest version of the SOP (standard operating procedures).
- Conduct random spot checks or field audits to confirm compliance.
- Coordinate SOP refreshes or field updates when procedures are revised.

Health & Safety Monitoring

- Ensure vendor staff are briefed on and compliant with on-site safety rules (PPE, hazard reporting, etc.).
- Attend or review H&S inductions and toolbox talks, when applicable.
- Document any H&S incidents and assist in preliminary investigations.

Performance Monitoring

- Maintain up-to-date KPIs such as:
- On-time arrival
- PPE/ tools
- Professionalism and Behaviour
- Sick Leaves
- Contribute to vendor scorecards and performance reviews.

Incident & CAPA Management

- Log service failures or escalations in the incident tracking system.
- Initiate and coordinate Root Cause Analysis (RCA) with vendor teams.
- Track implementation and effectiveness of Corrective and Preventive Actions (CAPA).
- Follow up to ensure closure of repeat issues.

Continuous Improvement Support

- Identify recurring inefficiencies or service gaps through incident or trend analysis.
- Recommend process improvements and assist in implementing pilot changes.
- Document field learnings or suggestions to feed into vendor QBRs.

Internal Collaboration

- Coordinate with:
- Project managers on deployment timelines and constraints.
- H&S representatives on compliance and risks.
- Service Operation Lead for escalation handling and strategic alignment.
- Maintain central documentation and shared logs (e.g., KPI trackers, SOP updates, vendor notes).

Candidate Requirements

- Minimum 3 years of relevant experience in logistics operations, vendor coordination, or field-based service delivery, preferably within infrastructure or data center environments.
- Proven experience managing third-party service providers, with a focus on operational execution, compliance, and service quality.
- Strong organizational and coordination skills, with the ability to manage multiple priorities across locations and time zones.
- Proficiency in performance tracking and reporting, including the use of KPI dashboards, incident logs, and vendor scorecards.
- Solid understanding of Standard Operating Procedures (SOPs), Health & Safety regulations, and incident management practices (including CAPA and RCA methodologies).
- Effective communication skills, with the ability to engage field teams, escalate issues, and collaborate cross-functionally with internal stakeholders.
- Working knowledge of logistics or operational tools, such as service management systems, delivery scheduling platforms, or BI reporting tools (e.g., Excel, Power BI).

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