Claims Handler

2 weeks ago

Dublin, Dublin City, Ireland Allianz Popular SL. Full time
We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity, and outstanding customer service for over 100 years.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication, and teamwork. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind, we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

The Opportunity

We are now recruiting for a Claims Handler to join our First Notification of Loss Team. While the role is officially based in Elm Park, Dublin 4, the team currently upholds a flexible way of working with a hybrid work model.

We are looking for a great communicator who will collaborate with a specialist team of claims handlers to ensure our policyholders receive best-in-class advice and outstanding customer service throughout.

Insurance experience is not necessary to succeed in this role If you are a friendly, energetic, and positive individual who is eager to start a career in Insurance, please apply for this role.

Opportunity within the role

- You will join a team of experienced claims handlers who will be there to support you in achieving your goals and develop your expertise.
- You'll benefit from ongoing training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.
- We will provide full financial support to pursue insurance qualifications.
- Get to know the insurance industry from inside one of Ireland's most trusted Insurance providers.
- Access a wide range of career development opportunities.

Key Responsibilities

- Taking a high volume of inbound calls from customers regarding new claims from first notification.
- Processing new claims, ensuring information is logged accurately and in full.
- Providing a positive and reliable claims service to our customers, ensuring their cases and individual queries are dealt with efficiently and with empathy.
- Updating claims records with relevant documents and supporting the motor damage team with handling tasks, transactions, and decisions.
- Positively engage in coaching and development conversations to ensure you achieve agreed metrics.
- Comply with the Financial Regulator's Minimum Competency Code, Consumer Protection Code, and any other relevant regulation.

Experience and Qualifications

- A minimum of 1 year's experience working in a Sales/Customer environment.
- Positive mindset and willingness to pursue insurance qualifications (APA/CIP).
- APA in General Insurance is a relevant insurance qualification to meet MCC requirements.
- 1 year's experience in a Claims Handling Customer facing role.
- Relevant third-level qualification.

Regulatory Requirement

This role is subject to Minimum Competency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-5&6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.

66480 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow.

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