Customer Success Specialist New

4 weeks ago


Galway, Galway, Ireland CPL Full time
Customer Success Specialist

My client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In 2024, Forbes Advisor named us one of the best simple CRMs in the world.

As the product continues to evolve, we are seeking a tenacious Customer Success Specialist who is passionate about ensuring customers have the best experience with our CRM. You will play a pivotal role in the success and satisfaction of our new, existing, and potential customers. This role is crucial for driving onboarding, retention, expansion, and overall company growth.

RESPONSIBILITIES:

- Cultivate robust relationships with key clients and stakeholders, conduct routine check-ins and business reviews to grasp their evolving requirements.
- Become a product and industry expert to deliver high-quality demos and clearly communicate company value.
- Support potential customers from the first engagement to subscription.
- Identifying upselling opportunities with existing customers.
- Develop and implement strategies to retain customers, with the goal of reducing churn and enhancing overall customer satisfaction.
- Identify potentially vulnerable client relationships and proactively implement measures to fortify them.

REQUIREMENTS:

- Proven experience in customer success preferably in a technical or SaaS Company (3+ years).
- Familiarity with customer support processes and CRM tools.
- Proven track record in developing and executing customer retention strategies to minimize churn and enhance overall satisfaction.
- Ability to empathize with customers, listen and understand their needs, and tailor solutions to address their unique challenges with a positive and proactive attitude to inspire confi dence and trust in customers.
- Goal-oriented with a focus on meeting and exceeding metrics and objectives.
- A hunter mentality and an ability to proactively identify and pursue new opportunities with focus and determination.
- Exceptional verbal and written communication skills to effectively interact with clients and internal teams (English)
- Bachelor's degree in business, communications or a related field (preferable).

If you are interested in this position, please hit the 'Apply Now' button or email [email protected] for more information.

#LI-DC1

#CplGalCommercial24

#CplDavidConnolly

  • Galway, Galway, Ireland Cpl Healthcare Full time

    Customer Success SpecialistMy client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In 2024, Forbes Advisor named us one of the best simple CRMs in the world.As the product continues to evolve, we are seeking a tenacious Customer Success...


  • Galway, Galway, Ireland Collins McNicholas Full time

    Customer Success Specialist required with a strong background in customer service, sales, and business development. Strong customer / sales focus coming from a software as a service (SaaS) environment. Galway. Responsible for building and maintaining strong relationships with clients, understanding their needs, and collaborating with internal teams to...


  • Galway, Galway, Ireland TN Ireland Full time

    Customer Success Specialist required with a strong background in customer service, sales, and business development. Strong customer / sales focus coming from a software as a service (SaaS) environment. Location: Galway.Responsible for building and maintaining strong relationships with clients, understanding their needs, and collaborating with internal teams...


  • Galway, Galway, Ireland Genesys Full time

    Customer Success Manager (English + EU Language)Customer Success Manager (English + EU Language)Apply locations Galway, Ireland time type Full time posted on Posted Yesterday job requisition id JR106727Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees....


  • Galway, Galway, Ireland SAP Full time

    Customer Success Manager - North America Late ShiftWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your...


  • Galway, Galway, Ireland Cpl Healthcare Full time

    **Job Title:** Customer Success Strategist**Overview: Cpl Healthcare, a globally recognised provider of innovative CRM solutions, is seeking a tenacious Customer Success Strategist to drive onboarding, retention, expansion and overall company growth.We help small businesses in over 80 countries shift their focus from data storage to proactive sales growth....


  • Galway, Galway, Ireland TitanHQ Full time

    About UsTitanHQ is proud to be Ireland's largest indigenous cybersecurity company, protecting thousands of customers globally. Working at TitanHQ means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of our Direct, Channel and MSP customers. Our award-winning SaaS solutions include spam filtering,...


  • Galway, Galway, Ireland SmartBear Full time

    At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....


  • Galway, Galway, Ireland SmartBear Software Full time

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...


  • Galway, Galway, Ireland SAP SE Full time

    Customer Success Manager - North America Late ShiftAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...


  • Galway, Galway, Ireland SAP Full time

    Customer Success Manager - North America Late ShiftWe are a global leader in enterprise software and solutions. At SAP, we empower our customers to bring out their best. Our collaborative company culture is centered around innovation, quality, and customer satisfaction.This is a client-facing role that requires ongoing support and guidance to clients after...


  • Galway, Galway, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Galway, Galway, Ireland Radius Full time

    **About the Role**We are looking for a Customer Growth Specialist to join our sales team. As a Customer Growth Specialist, you will be responsible for identifying new business opportunities and developing strategies to grow our customer base. You will also be responsible for managing customer accounts and providing exceptional customer service.In this role,...


  • Galway, Galway, Ireland Isacs Full time

    Ticketsolve is a leading ticketing, CRM, marketing, fundraising, and membership partner, working with over 370 theatres, arts organisations, venues, and festivals across the UK and Ireland. As a Customer Experience and Education Specialist, you will be part of a dynamic team that delivers cutting-edge solutions and consultative support tailored to our...


  • Galway, Galway, Ireland SmartBear Full time

    At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....


  • Galway, Galway, Ireland Production Equipment Unlimited Company Full time

    **The Role**We are looking for a Customer Experience Specialist to join our team. In this role, you will be responsible for creating an exceptional customer experience by providing expert advice on our products and services.**Key Skills and Qualifications**Technical background or experience working in Trades, Agriculture, Building, Safety, or DIY is...


  • Galway, Galway, Ireland Isacs Full time

    Working hours: 35 hours per week, Monday – Friday. Occasional weekend and evening calls will be required with overtime pay included.Location: Remote or hybrid if located near head office in Dublin, Ireland or UK based.Responsible to: Head of Operations.Salary: €30k – €34k / £27k – £31k.About Ticketsolve:Ticketsolve is a leading ticketing, CRM,...


  • Galway, Galway, Ireland Diligent Full time

    Diligent is a global leader in modern governance, empowering organizations to make better decisions with our SaaS solutions across governance, risk, compliance, audit, and ESG. As a Technical Support Specialist, you will provide exceptional bilingual support service to customers across all industries, including many Fortune 500 companies.The ideal candidate...


  • Galway, Galway, Ireland TitanHQ Full time

    About UsTitanHQ is a leading cybersecurity company, dedicated to protecting thousands of customers globally. We develop and deliver cutting-edge technologies and innovative solutions to meet the evolving needs of our clients. Our award-winning SaaS solutions include spam filtering, DNS filtering, security awareness training (SAT) and anti-phishing...


  • Galway, Galway, Ireland TN Ireland Full time

    The Ideal CandidateDemonstrated interest in computer hardware and software, with a willingness to learn.Proven track record in Customer/Technical support.Experience in Retail/Hospitality IT Systems or EPoS is an advantage but not essential.Must be customer-focused with good verbal communication skills.